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"Perfect Location. Close to everything. Having the subway across the street is great. It was pretty quiet for being in such a busy section."

"Great staff"

"Staff was kind, location was convenient, shuttle to airport was wonderful "

"Good location. Limited perks. Couldn't even get the staff to get me a plastic cup for water."

"Great staff. Excellent location."

"We completely enjoyed our stay at the Lucerne! Beautiful, spacious room in the elegant old-style hotel, all recently remodeled and in perfect condition. There's a garage about a block away for which the hotel gives a slight discount--expensive, but that's New York. We'll stay there again next time we need to be on the Upper West Side."

"great and very helpful staff"

"Absolutely AMAZING in every way. The Plaza exceeded my expectations and was central in making our engagement weekend a time that we will always remember! The STAFF are what truly sets the Plaza apart. Always helpful, humorous and posh without being stuffy, the staff truly are the soul of the institution."

"Clean room, welcoming staff, great safety protocols"