"The night staff were ever so friendly. Only downfall is that the air conditioning in the room was not working, the window barely opened for air and we had to ask for a fan. We were kindly given a fan at reception, however the desk fan was so loud and hardly worked.
Unfortunately our nights stay was so uncomfortable due to the heat, we did mention this on check out, but the morning staff appeared to be quite busy and shrugged it off. The woman behind the desk was trying to put the blame on us for not working the air con, when we tried lots of options and had also asked for help during the night to cool the room down. Neither of us barely slept.
The bathroom also, wasn’t clean. The shower had multiple blonde/grey hairs around the switch of the shower and also black hair at the bottom of the bath.
We did also have to send back drinks due to lipstick stains on the glasses.
The furniture in the bedrooms does not match reception, it’s quite dated and the bathrooms are mouldy. I wouldn’t come back to stay another night unfortunately, quite pricey for what we’d got. The hotel looks gorgeous online and from the outside and we were so excited to stay."
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