When my partner and I arrived at Cabot Shores after two days worth of 9+ hour car rides, we discovered that the tan chalet was not ready for our arrival. The tan chalet had been specifically reserved for us because I use a motorized wheelchair and had selected this location specifically for its accessibility. Rather than unpack and unwind upon our arrival, we instead spent two hours waiting for three staff members to hastily de-winterize our cabin. While we tried to stay awake in the Cabot Shores common area, we each ordered two beers and a salad. Although the salads were comped upon our check out, the beers were not (and gratuity was automatically added to the bill), nor was our first night's stay deducted. Given the fact that on our first night the chalet was not ready for occupation and on our final night we had no power or water, I was disappointed with the management's "hands off" approach to customer satisfaction or to making our stay more comfortable or enjoyable.