Imperial War Museum

Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it. The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can occasionally arise, but this was far beyond what is reasonable. The condition of the room made our stay genuinely unpleasant, and we would not stay here again.

Top notch hotel in a superb location. Huge variety in breakfast buffet. Bed so comfortable. No complaints at all.

Deliberately falsely advertised as a hotel with swimming pool, gym, parking etc. But it was only a 3 bed end of terrace house with no signs to state it was B &B. Business room selected but we got a tiny room with No facilities! No room TV, No Tea making facilities, No en-suite, no chairs, no table, etc. There was only one bathroom shared with 3 bedrooms! No free parking so we had to park on the payment risking a parking fine. No swimming pool or gym or restaurant on site! You had to travel over a mile to find them! Sleep was interrupted by planes from Heathrow airport! Do not even think about staying here!!! 100% unsatisfactory! We are so upset, outraged and disappointed.