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「The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

「The property was different from what they advertised on their site. I could not leave to go to another hotel, because I had paid for the room in advance and it would take six working days to get my refund. The room had an insect problem with a shower that flooded every time it was used. I cam there from the United States to get married, and I was embarrassed by the quality of the room that we had. The swimming pool area and bar area was neglected and needed love and attention. The internet...

「⭐⭐⭐⭐⭐ 5 Stars – An Amazing Stay! I had a fantastic experience at this hotel! From the moment I arrived, everything exceeded my expectations. The room was spotless and very comfortable. I especially appreciated the 24/7 power supply, which allowed me to keep the room nice and cool despite the hot weather outside. The food was delicious with great variety, and the staff were incredibly polite and attentive. They checked in frequently to make sure I was comfortable, which made me feel truly...

「Nice location and great room size. Nice lounge with a good dj and outside atmosphere. But breakfast was botched. The catering staff was totally unprepared for something they do every day or busy weekend. We had to wait an hour for breakfast items to be replaced. Once the food was brought out, out of the 4 staffers in the room only one was allowed to serve the buffet. After the guests yelled at them to assist the server, then another staffer joined to serve. Besides that, grounds was...