4/10 (不満)
LYDIA
小さなお子様連れの家族旅行
2026 年 4 月 4 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was in unacceptable condition. There was visible black mold surrounding the bathtub, the sheets appeared unclean with stains and crumbs (we did not feel comfortable sleeping in them and slept fully clothed on top), and the entire room had a strong musty odor.
Additionally, the AC/heat unit was malfunctioning—when running, it made extremely loud, concerning noises and switching to heat made the odor significantly worse. The room was either freezing or unbearable, and the unit sounded unsafe.
We had no alternative lodging available at the time, so we were forced to stay despite these conditions.
This experience did not meet basic health, safety, or cleanliness standards, and the room was not as advertised.
LYDIA
2026 年 3 月に 1 泊滞在
