This is our only time EVER giving a negative review for a VRBO property. We have stayed in many VRBO homes and have had overall very good experiences. We know that sometimes with a rental home some things might go wrong. No big deal. This situation was very different. After we got home, they sent us a notice that they wanted additional money for cleaning. Mind you, the cleaning fee was already nuts considering this is a small house. They DID NOT provide us with ANY checkout instructions, we ALWAYS leave a home compliant. We DID NOT abuse this home. Our home is nearly triple the size, in a major metropolitan area and it is half the cost charged twice a month to clean our house, our housekeeper has been with us for 14 years. I don't think she would stick with us if we were wrecking our house like a bunch of 80's rock stars. Anything these property owners asked of us we did. We had been willing to just grin and bear the experience and not review until the extra charge was sent. Here's what you should know:
-no check in information, even day of, had to message and call multiple times to get access to house
-house 85 degrees inside when we entered, AC only helped in upstairs hall, bedroom ceiling fans inoperable.
-dishwasher soap tray does not close, had to wash all dishes by hand, very inconvenient with 6 people
-washer does not work, also inconvenient with 6 people. (we know they knew about this and did not tell us)
-requested wifi info multiple times, did not receive until 4th day of stay
-no hot water in downstair shower, this is the best shower in the house and was unusable. Master bath shower has painful water pressure and main bath shower shoots right out the door when you get in, soaking the whole bathroom
-torn up furniture cushions in home and on patio furniture
-took time out of our vacation to be present for a microwave repair person to come and work on behalf of owner (repair person spoke with owner while there, we overheard them discuss broken washer)
-"fleet of bikes" are corroded, falling apart and mostly unusable
-every evening many homeless people set up camp in park next to front of house right outside downstairs bedroom. They did not seem dangerous. Police come every morning around 6-7 AM to clear them out
We have escalated rejecting their request for more cleaning funds and have asked for funds back. This seems more than reasonable in my opinion. I have given them days to respond and have heard nothing.