"Room was basic, bedding was below par. Overly soft flat pillows, bed was blah. Very disappointed with a Starbucks coffee shop in lobby when Hawai’i has some amazing local coffee. The pool area was fun and our son loved it, water is very cold though. $50 per person for breakfast Buffett seems to a bit absurd when you can support a local cafe and get higher quality food made with real Aloha for less. Surprise, you have to pay an additional $40 a night to self park your car OR $50 a night for valet. The resort I worked for never charged for parking or valet. $50 a day resort fee, while the WiFi is absolute garbage. Walls are thin and we were lucky to have slightly loud neighbors. There was 3 of in our room and the first front of the house representative told me that we could only have 2 of the “free” water bottles that come as a part of the resort fee. Woman running the POS at the coffee shop was not very personable until I tipped, then and ONLY then did she smile and remotely charged her morale.
They advertise “shops” and they is one gift store, I would skip their gift shop and make the short walk to Whalers Village to the ABC store for all of your gift and personal needs (not to mention you will save a ton of money that way) restaurants are either “Fine Dinning”, Pool side, breakfast Buffett or the coffee shop, don’t bother with the Fine Dinning, there are other restaurants a short walk down the beach with a much better selection. "