「I specifically booked the expensive suite because having a bathtub was very important to me. The reservation confirmation even clearly stated “(BATH TUB).” However, when I checked into the room, there was only a shower.
I asked if I could be moved to another room with a bathtub, but I was told that no such rooms were available. When I asked why, the staff tried to avoid responsibility by suggesting that Expedia had made a mistake. Regardless of whether the error was Expedia’s or the hotel’s, I...
「I specifically booked the expensive suite because having a bathtub was very important to me. The reservation confirmation even clearly stated “(BATH TUB).” However, when I checked into the room, there was only a shower.
I asked if I could be moved to another room with a bathtub, but I was told that no such rooms were available. When I asked why, the staff tried to avoid responsibility by suggesting that Expedia had made a mistake. Regardless of whether the error was Expedia’s or the hotel’s, I...
Kota