Hotel Zone Vacations from ￥156,694

I was not impressed with this hotel . The food was very standard sis not stand out like an all inclusive establishment should be . The open bars didn’t open until 11:30 and closed around same time at night for someone wanting an open bar not so open also wait times were long to get a drink most of my stay . The rooms were ok . Check out was a nightmare an hour long wait in line almost missed my flight. I would not ever stay in this facility ever again and no night life here . This hotel is more for people just wanting to relax and enjoy the waves

It was a great first experience at fiesta Americana restaurant food was good to the room service & drinks all inclusive would definitely recommend 4.5/ 5, although I can say I wish the pool area was open a bit later pool guy would come by 30 min before closing time & kick us out .

This property is absolutely beautiful an

Overall it was a good stay. Property could use some upkeep. The gardens were dusty from construction next door. The pools did not feel clean. The property needed better signage/directory to get to places. Staff overall were nice but we noticed a change when we wouldn’t accept a discussion on their travel club program. Right away they hit us up on this and after a long day of travel that was the last thing we wanted. They rushed our greeting/explanation of amenities so found ourselves guessing the entire time. Food could be better, I wanted more authentic Mexican food. I get they want to provide a luxurious experience but as an American I want to experience Mexican culture. Once we turned downed the travel club we were never offered any type of experience or excursions. Nightly entertainment is great and the area where it’s set up is great, lots of seating and kids entertainment was fun and age appropriate!

The booking on Expedia is extremely misleading. It says we get $90 resort credit per day. That is absolutely false. The hotel will not honor it.If you book an ultra north Tower suite, the pictures online are of the master suite South tower. We booked a corner ultra suite, and it is as pictured, however, when we were disappointed in the accommodations, we tried to switch rooms and they told us there were no rooms available, and Expedia show to have rooms available . The room is not what they have pictured. The food is excellent. The staff is very friendly. The management (Daniel specifically) was not accommodating at all when we brought up our issues, and was very condescending. I have stayed at this property many times and I’ve never been treated as poorly as he treated us. The next day the management addressed her issues but we never got a resort credit of $90 per day as advertised on Expedia.