Hotel Bertrand Museum

The hotel was satisfactory. Location is very good and the "live" staff was excellent and friendly. Rooms were clean when we arrived. For a 11 day stay we were only entitled to one apartment cleaning. Fresh towels and toilettes but did not replace sheets. Air conditioning was very good. Small elevator was adequate. We booked three separate apartments. Paid the same amount for all three but one was significantly smaller than the other two. They were advertised as identical but they were not. For the same price we should have gotten the same value. The definition of a "Deluxe Apartment" is inconsistent with photos provided to Expedia. The balconies in two of the apartments were good. However the balcony in the smaller "Deluxe Apartment" was unusable. Their front desk is open from 9;00 AM until 6:00 PM daily. Otherwise their is no staff on the premise. I personally was upset with there policy about early arrival. When we traveled previously, we would arrive at accommodation from the airport we would check our bags and tour until check in time, Generally we would be alerted by text from staff on duty at accommodation when our room was vacated and clean. Typically we entered our room one or two hours before "official" check in time. That to me that is common curtesy. Not here. Even if your room is vacant and clean you pay an additional 50 Euro if you enter before 1600. On top of this they also have inadequate storage for securing baggage.

The location is great, metro stop opposite side of the street Bed was very comfortable Bathroom nice, the shower curtain was a bit pointless though, and shower do not drain very well and leaked out into the main apartment, which was annoying. Having a luggage store was great Kitchen functional The apartment had no hooks on any doors or any in the bathroom, so no where to hang towels Better instruction s with the ‘passport’, would be helpful, taking your own rubbish out at the end of the stay to a room down stairs was a pain, not the end of the world, but have used other apartments, and never had to do this. Some staff could be friendlier, smiling would be nice.