Aloha and thank you for your stay! We are sorry you locked yourself in the bathroom, but we hope it made for an amusing story and we are happy our staff was around to help! We are glad you loved the location and the views from the penthouse!

Aloha and thank you for your 5th stay! We are happy that you continue to enjoy your time, the amazing location in the heart of Waikiki and find the rooms clean and comfortable. We wish you great travels ahead and hope to see you again soon!

Aloha and thank you for your stay! We are happy you loved the location and found the room clean, comfortable and well-equipped for your convenience!

Aloha and thank you for your stay! We are happy that you loved the location, found the room clean and comfortable and the facilities great!

Aloha and thank you for your stay! We are happy that you loved to location, the staff and the convenience of everything! We are also happy that your room was clean, comfortable and had everything you needed for your stay... mahalo!

Aloha and thank you for your stay... we are glad you appreciated the hot water and convenience of the location in the heart of Waikiki. We apologize that we do not have bidets in the USA, but glad you for the room clean and comfortable!

Aloha and thank you for your stay... we are happy that you loved the location and sorry that you had problem with our language in the USA, though this of course is part of the experience of traveling!

Aloha, it seems that due to your language, you were not able to understand our staff or anything while there... we are a condo-hotel and these are not owned by individuals. We also do not understand when you say you had to wait in a rice field??? You contacted us telling us that you had no water, but again, you did have water, you just did not know how to turn on the faucet, or the TV, or lock the door, or connect to WiFi or turn on the A/C or the fan, etc... these were not problems of the room, but of your lack of understanding and ability to work through new situations. We provided you all of the details of our property, the location and everything else you would need, but you told us that you did not want to bring the information, so this is your responsibility. We also arranged parking as requested even after hours, so again, we do not understand. We suggest staying in countries where you can better communicate to avoid issues if you are not accustomed to being flexible in strange lands. We hope you feel more comfortable when you arrive back in Japan and we wish you all the best!

Aloha... unfortunately as an anonymous review with no comments, we are unable to know what the issues were, how to address them or who to reach out to. In the future if there are any issues, it is best to let us know so that we can assit. Much aloha!

Aloha and thank you for your stay... we apologize as we never received a message regarding parking and would have been happy to arrange this for you. We are happy that you enjoyed your time and found our location in the heart of Waikiki great! Much aloha and we wish you safe travels ahead!

Aloha and thank you for your stay... we are sorry that it was windy during your stay.

Aloha and thank you for your stay... ALL of our rooms have a full shower AND bathtub, so we are unsure what "no bathtap" refers to. Unfortunately you sent this as anonymous, so we are unable to respond directly to you. Much aloha and we wish you safe travels ahead!

Aloha and thank you for your stay... all of our rooms have microwaves, but unfortunately you did not include your name for us to follow-up on what room you were in... we are very happy that you loved the location and we wish you many safe travels ahead!

Aloha and thank you for your stay... we are glad you enjoyed your stay in Waikiki and we wish you a happy 2020 and many safe travels ahead!

Aloha and thank you for your stay... we do not what "in-room shoe boxes" are in the USA and while we apologize that we speak English, please remember that this is the United State and Japanese is not our language... much aloha and we wish you safe travels ahead.

Aloha... we are sorry that you rated us poorly after stating how great the location is in the heart of Waikiki and how close to famous Waikiki Beach we are... we appreciate the picture of the great city views and despite the building being older as most in Waikiki are, we take pride in our rooms being large, clean and comfortable... we wish you many safe travels ahead!

Aloha... please note that while we did have notices about our exciting pool renovation, the basketball & tennis court, billiards, sauna and fitness room is all open! We are glad you loved the location in the heart of Waikiki and wish you many safe travels ahead!

Aloha and thank you for your returning stay... we are happy that you enjoyed your stay and I know you will be excited about our new multi-million dollar pool and recreation deck! Much aloha and we look forward to seeing you again!

Aloha and thank you for your stay... we are very happy that you enjoyed your time in wonderful Waikiki!

Aloha and thank you for your stay... we are happy that you enjoyed your stay and found the location great, the value excellent and the staff friendly and helpful! We are also happy that your room was clean and comfortable and your overall stay great! We are very excited about our multi-million dollar pool renovation and looking forward to its re-opening in the coming weeks! Much aloha and we wish you many safe travels ahead!

Aloha and thank you for your stay! It was a pleasure to have you as our guest and we wish you many safe travels ahead! Much health and happiness in this new year.

Aloha and thank you for your stay... we are happy that you enjoyed your stay and wish you many safe travels ahead!

Aloha and thank you for your stay... we are happy that you enjoyed your time, loved the location and had a great vacation in wonderful Waikiki!

Aloha and thank you for your stay! We apologize for any problem with your room... we wanted to ensure that all of your guests had proper beds. We are happy that you loved our location and our staff was helpful with your requests! Much aloha and safe travels!

Aloha and thank you for your stay... unfortunately since you responded anonymously, we cannot address any specific issues. We confirmed that your arrival information was indeed sent one week prior to your arrival, though we do ask guests to check that the email provided is correct. As for the room, we hope you went to our office for any issues as our friendly staff is always happy to help! Much aloha and we wish you safe travels in the future!

Aloha and thank you for your stay! We are happy you enjoyed your time and want to remind you that the reason you need a key to access the elevator is for securiy so not just anybody can enter the building. We are glad you enjoyed the room, location and staff. We did confirm that your arrival information was sent one week prior to your arrival, but of course we strongly suggest printing this to make your arrival easy. Much aloha and safe journeys!

Aloha and thank you for your stay... we are happy that you loved the location and sorry that you did not bring the detailed arrival information with you as it makes everything very easy. The security desk is happy to provide change for the laundry room. Much aloha and we wish you safe travels ahead!

Aloha and thank you for your stay! We are happy your enjoyed your time in Waikiki and we wish you many safe travels ahead!

Aloha and thank you for your stay... we are sorry about the leak and glad it was quickly fixed and we are happy that you enjoyed the location and your time in Hawaii!

Aloha and thank you for your stay! We are very happy that you loved the room and the great view of the mountains and ocean... we are sorry that a guest was smoking on the balcony as we are 100% non-smoking. We wish you much aloha and many safe travels ahead!

Aloha and thank you for your stay... while we do have one of the larger rooms in Waikiki, we often recommend two rooms for four adults. We are happy that you loved the location and we wish you many safe travels ahead!

We are very happy that you found your stay so comfortable and our location in the heart of Waikiki incredibly convenient! We wish you much aloha and we hope to see you again!

Aloha and thank you for your stay! We have never had a request for a safety box as our location is so safe and secure, but we will keep this in mind. You should have received daily housekeeping, and if not, all you had to do was remind our wonderful staff who would have been happy to help! Much aloha and we wish you many safe travels ahead!

Aloha... we are sorry you had trouble with your check-in... we sent many notes to advise you to print all of your details so that someone could assist upon arrival... we hope you enjoyed your time in Waikiki!

Aloha... we are sorry you forgot all of your arrival documents, but we are happy that you enjoyed our location and found the room clean and comfortable! Much aloha!

Aloha and thank you for your stay... we are happy that you found the location so great and so much good food in the area... we wish you many safe travels and we hope to see you again!

Aloha and thank you for your stay... it would appear that many of the issues were from personal misunderstandings as we checked and the water in your room works perfectly as did the TV... we do understand that these items may work differently from Japan... as you knew from living in the same building, we are currently undergoing an exciting million dollar renovation to our recreation deck, so we are unsure why you were surprised about this, but we are happy that you enjoyed the location and found the rooms clean and comfortable... much aloha!

Aloha! While we thank you for your response, it is very difficult to properly respond when there are no comments and no name to know when the booking was, what room or any other details... ideas are the only way we can continue to improve... much aloha for your stay!

Aloha and thank you for your stay! We are very happy that you enjoyed your time and are excited to have your return to enjoy our new recreation deck and swimming pool!

Aloha... we are very sorry that you found your stay "terrible", but unfortunately as an anonymous review with no details, we cannot even respond to what the issues were. We suggest in the future that if there are any issues that you reach out to us as we have a staff who is more than happy to assist... we also suggest having the courage to post your name and give us an opportunity to respond.

Aloha Kaysuyuki-san and thank you for your review... it was a pleasure to have you stay with us and we hope to see you again in the future... much aloha and many safe travels ahead!

Aloha and thank you for your stay... it was a pleasure to have you as our guest and we wish you many safe travels ahead!

Aloha and thank you for your stay... we are excited about our multi-million dollar renovation and look forward to its completion and are very happy that you loved the location in the center of Waikiki and its shopping, dining and entertainment! Much aloha and safe travels!

Aloha and thank you for your stay... we are sorry you had trouble with our American faucet which simply turns for hot and cold water... we are very happy you enjoyed your time in Hawaii!

Aloha and thank you for your stay... we are happy that you enjoyed your time in Waikiki and we hope to see you again in the future!

Aloha and thank you for your stay... we checked the water in your room and the water temperature was fine, but you forgot to turn the hot water tap to the "hot" position! Our faucets are not the same as Japan :) Much aloha and safe travels!

Aloha and thank you for your stay... we are happy you enjoyed your stay and found our location in the heart of Waikiki so convenient! We are glad the room was spacious and comfortable and we wish you many safe travels ahead!