Barn ticket all the boxes, lovely decoration, excellent FurnishingFabrics, good location + parking.
1. BUT no mattress protector & missing pillow protector on super king, stained mattress. Fully aware not legal requirements, but with Covid, surely this is totally unacceptable. One of the doubles had a stained mattress protector also.
2. Mid August, we had 9 tog quilts on beds, why when they were the combination style, where were the 4.5tog, no flat sheets so totally overheated whilst trying to sleep.
3. WC Rolls - on arrival main bathroom had a 1/3 rd of a roll left from previous guests, not even an extra one as spare , this was previously commented on in visitors book - . So we pay £1.3k for a wk & receive this treatment. Should we be sharing such items COVID is still out there.
In summary, luxury accommodation, marketed outstanding, high quality sadly let down by shortcuts, poor attention to details, suggestion PROFIT is more important than guest satisfaction.