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Reviews of Queen Ann Hotel

3 out of 5
Queen Ann Hotel
86-88 Bui Thi Xuan Street, District 1, Ho Chi Minh City

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 89 reviews" "
Rating 8 - Good. 40 out of 89 reviews" "
Rating 6 - Okay. 23 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 3 out of 89 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

9.6/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service is very good. Thanks
Stayed 2 nights in Feb 2024
Response from Queen Ann Hotel on Mar 8, 2024
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon Hotel and for taking the time to send this review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Queen Ann Hotel on Mar 8, 2024
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon Hotel and for taking the time to send this review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Queen Ann Hotel on Feb 9, 2024
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon Hotel and for taking the time to send this review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

8/10 Good

Myhanh

Stayed 5 nights in Dec 2023
Response from Queen Ann Hotel on Feb 9, 2024
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon Hotel and for taking the time to send this review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

angelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i couldn’t stay because they didn’t let me on my flight but when i stayed before it was amazing
Stayed 1 night in Nov 2023
Response from Queen Ann Hotel Sai Gon on Dec 2, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon Hotel and for taking the time to send this review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and attentive. They helped us with our luggage’s when we arrived and when we left.
Stayed 1 night in Oct 2023
Response from Queen Ann Hotel Sai Gon on Oct 12, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon Hotel and for taking the time to send this nice review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, comfortable and in an excellent location to be able to walk and get around. The staff was helpful and lovely. Even the breakfast is great!
Stayed 2 nights in Jun 2023
Response from Queen Ann Hotel Sai Gon on Jun 24, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in May 2023
Response from Queen Ann Hotel Sai Gon on Jun 23, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

Mevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Despite the grand-seeming photo, the hotel is small and cozy. The hotel was very clean, including the lobby and the room. The staff were very friendly and very helpful. The level of English among the staff was better than average for Saigon, and better than I expected.
Stayed 4 nights in May 2023
Response from Queen Ann Hotel Sai Gon on May 26, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon Hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jim and Kim at the Queen Ann Hotel Saigon.
Great location and wonderful staff. Smaller than anticipated but the staff made up for it.! The MZ Bar close by was a great place to have a drink and meal. Kim was terrific to us.
Stayed 4 nights in Feb 2023
Response from Queen Ann Hotel Sai Gon on Feb 27, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

8/10 Good

Richard

Stayed 3 nights in Feb 2023
Response from Queen Ann Hotel Sai Gon on Mar 23, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

Helen

Stayed 1 night in Jan 2023
Response from Queen Ann Hotel Sai Gon on Feb 2, 2023
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Hotel Sai Gon

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Queen Ann Hotel Sai Gon on Jan 16, 2023
Dear Valued Guest, We would like to acknowledge your comments to improve the quality of service in the coming time. And Hope you can feel our change when you come back to our hotel next time. Once again, thank you for your feedback and it would be our honor to welcome you again at the Queen Ann Hotel Sai Gon! Best Regards, Queen Ann Saigon Hotel

10/10 Excellent

Tho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, enthusiastic to help, the breakfast is delicious, the bathroom is clean, I like the hot and cold shower the most.❤️❤️👍
Stayed 7 nights in Nov 2022
Response from Queen Ann Hotel Sai Gon on Nov 17, 2022
Dear Valued Guest,Thank you for choosing to stay at Queen Ann Sai Gon hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit.Kind Regards, Queen Ann Hotel Sai Gon

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
The service was exceptional... staff went above and beyond to be helpful with taxis, reservations and directions. The free breakfast was fantastic with a lot of western and vietnamese options. There location was within walking distance to some fun areas for night life. They left me a fruit plate and birthday card on my birthday! The only complaints i have are that the shower was not consistently hot. And i was disappointed that my room did not have a window...this was not clear when i booked. The walls are a little thin...i could hear neighbor's text message ding through out the night.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well furnished with modern facilities (e.g. USB power sockets and night floor lighting)
Stayed 2 nights in Oct 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and area
Enjoyed the hotel and local area.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Trouble commumicating with staff. No english speaking staff worked there.
Stayed 2 nights in Feb 2019

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent room cleaniness .. staff very friendly and helpful
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The queen Ann transferred at the last minute to the ambassordor next door. The conditions there were shocking ! The mattresses had the springs coming through the top. And a friend had staff go through her suitcase while she was out, So overall very poor !!
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough
Our room was nice, and was one of the larger rooms we experienced in Vietnam. The air conditioning was programmed to turn off in the middle of the night, so we woke up on a dead sweat and had to convince it to turn back on. The (large & lovely) shower was a bit treacherous with smooth tile on the floor - careful! The included breakfast was adequate, at best. There was light renovation work going on at the hotel and we were told more would happen in May... might want to check before booking.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in convenient location to explore HCMC
The hotel is located in a good area to explore HCMC the hotel is located on a busy street and can be a bit noisy if the room face the street.
Response from Ms Diem Pham on Apr 20, 2018
Dear: Anonymous Thank you for your kind comments on our hotel, Ho Chi Minh City is always a dynamic and vibrant city. The window facing the street front should be a little bit noisy Hope to welcome you at our hotel in the near future Thank you and Best regards,

8/10 Good

Kenny, Spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance to attractions
This hotel is very nice and warm and have good friendly staff service. There are a few amenities around the hotel area too. It is within walking distance to some of the attractions if you prefer to walk around the city itself. Also, the hotel rate is also reasonably priced for that comfy room which I had stayed. Overall it is given a 3.5 out of 5 points.
Stayed 1 night in Mar 2018
Response from Ms Diem Pham on Apr 20, 2018
Dear: Kenny Thank you for your kind comments on our hotel Hope to welcome you at our hotel in the near future Thank you and Best Regards,

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Ho Chi Minh City
Well located hotel with attentive staff. Room was comfortable, with working AC and plenty of hot water in the bath. Breakfast was average.
Stayed 1 night in Dec 2017

8/10 Good

Seow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always service with a smile
A reasonably good and safe hotel in district 1 that provide good services....bell boys, receptionists, room services, breadfast, security. Rooms are clean and air conditions are moderately cool. However, its lift is rather slow and need to be upgraded. Hotel now has a meeting room (formerly a restaurant) and its restaurant is now located at basement (formerly a massage centre).
Stayed 4 nights in Jul 2017

8/10 Good

Patrick, Singapore

Liked: Cleanliness, staff & service
Helpful and friendly staffs
Simple clean hotel with very good services, especially the bell captain - Mr. Son. Helpful and knowledgeable:)
Stayed 1 night in Jul 2017

6/10 Okay

AJ, UK

Liked: Cleanliness, staff & service
Good Value
I stayed here as part of a group tour. The hotel is well located, the staff are very helpful and the rooms are comfortable / clean. It provides excellent value for money. Street noise is an issue as the room windows do not provide sound insulation.
Stayed 2 nights in May 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel must not be sold in Hotels.com
It started with a horrible check-in experience when the rude Front Desk attendant informed me I had no reservation. After calling reservations & checking the system (yes, she did not check at the 1st instance), she found the booking and still asked me for a voucher. She later checked my passport and insisted to "safe keep" it which I refused. I reached my room and it was hot. AC was not turned on, the floor had a squeeking sound & the exhaust in the toilet was noisy. Breakfast the next day was another story. Food was cold, warmers were not refilled, clumps of brown sugar was in the white & tge cheese was unsanitariry place on ice. At 11am, Front Desk calls, reminding me to check out at 12nn. When I left my room, the doors of the other rooms were left wide open, as the Housekeepers were chatting from across the rooms while cleaning. It took awhile before I could go down because all their rubbish were in the guest lift.

6/10 Okay

Lim

Reasonable price
hotel room is good, price is reasonable. Can do better to upgrade the hotel.

6/10 Okay

Wai Jiun, Singapore

Liked: Staff & service
Short getaway stay in HCM
Average stay but airconditioning not too good. Afternoon heat affects rooms with windows. Should have a small bar in lobby.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
I booked and paid for a deluxe room with 2 single beds (rate is higher than deluxe room with queen size bed) and it shows clearly on the Expedia booking. But when I checked in, they tried to give me the room with 1 queen size bed. Only after I protested, then they give me the room with 2 single beds. Just do not like the experience.

8/10 Good

geoart

Liked: Cleanliness, staff & service
great area
was a nice hotel which satisfying for our needs. the breakfast was adequate and we saw a lot of interesting things around this area

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
It is alright.
It is an ok stay. I stayed at hotel with lower rate much better room.

8/10 Good

Vu L.

Liked: Cleanliness, staff & service, room comfort
Good family trip
Good service, staff are friendly, the room is clean, and location is easy to get around in the city.

6/10 Okay

Dong Jun

Liked: Cleanliness

10/10 Excellent

bruce g.

Liked: Cleanliness, staff & service, room comfort
Annual Holiday
Hotel was in a good location, very quiet at night. It was a large room with nice facilities. Room had lots of cable tv channels and free movies. Breakfast had limited western food selections and often orange juice machine was empty. Car to pick up from airport was 25US or 15US to go to airport which was a little expensive, as it was only about 8km from airport. But these are my only things I can fault. Would stay or recommend this hotel.

8/10 Good

HENRY H.

Liked: Staff & service, room comfort
Travel trip
This hotel had very good services, clean and convenience for a lot of activities else wheres. Overall, this is a great hotel. I will be back there if have a chance.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel, service was just ok
The hotel itself is very clean and nice. The bed is comfortable and bathroom big. The shower was strong as well with great amenities available. My main problem was that I paid a lot of money for the airport transfer as I got in very late at night and was traveling alone, but when I arrived the driver wasn't there. I waited for more than 30 minutes for him and when I contacted the hotel they acted like it was my fault. They said the driver was there and he waited a long time for me. However, that wasn't true as my flight had just gotten in and I went straight to the meeting spot. It turns out, the driver didn't even check my flight and went to the international terminal, but my flight came in at the domestic terminal. It made me feel very uncomfortable that they seemed to blame me for their own mistakes. Later, they offered to give me airport transfer when I left to go home for a lower price, but when I finally agreed to do it they told me it was booked and I'd have to pay extra to hire an outside driver at that point. I was not pleased and just opted for the taxi. I recommend to just get a taxi to/from the airport and not deal with their transfer. It was way more expensive than other locations and the service was not nearly as good as other places I've stayed of similar quality in Vietnam.

6/10 Okay

Candice, San Diego

Disliked: Staff & service
Average Hotel
The Queen Ann hotel is average. The room was pretty spacious, and had a small separate seating area. The bathroom was completely engineered incorrectly - every time you took a shower there was a huge flood as there was no sealing between the bathtub and the wall. At least an inch of water was all over the bathroom floor each time a shower was taken. The service at the hotel wasn't the best, and the staff was pretty unfriendly with poor English. The Concierge led us to two incorrect places, and one day on a complete hunt around the city for a laundry service. He was also very pushy for us to purchase travel packages from him, as I am sure he gets a cut of the price.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Trip to Saigon
The bath room is a bit dirty with black mold on the wall.

8/10 Good

Albert123

Liked: Cleanliness, staff & service, room comfort
Helpful Staff
The hotel staff epically the manager was very helpful in telling us about HCMC:

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONVENIENT HOTEL
The reception and the service attendants are very helpful. As it is hard for me to walk up the stairs(short one) to the hotel, the attendants will be so kind to help me up all the time. It is next to restaurants and a few spa shops and easy to catch the taxi to anywhere. It is good value.

8/10 Good

jackson jack

Liked: Cleanliness, staff & service, room comfort
airport night
This is a great stay if your leaving out the airport early in the moring.. its 5 min away.. its quiet and clean

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Ok
staff is ok... a little noisy on the street side.

8/10 Good

Peter, Washington, DC

Nice Hotel close to Ben Than Market Area
Nice hotel. Nothing special. Clean and well kempt. Very reasonably priced. Convenient location. My second time here. I'd stay again but, the breakfast needs some upgrading. But, for the price, you can't beat it.

6/10 Okay

Verified traveler

Liked: Staff & service
There are better 3 stars hotel for the same price
Friendly staff but the condition of the hotel is a little antiquated. There are better hotels in the same area for the same price.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff service - shame on the managment
We went to HCMC for business and have to say that the staff at the Queen Ann is top class ... and we usually stay at the best worldwide, but the kind and helpful staff at this hotel goes above and beyond. The owners however, who were there during breakfst and more, did not even give the customers a smile or a helping hand. They do have something to learn about customer service, that their staff fully gets. Will look for another hotel next time we go, just to see if they smile somewhere else in HCMC :)

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Really friendly staff ...but not the owner !
We must say that the staff at the Queen Ann Hotel goes out of their way to help and make your day easy.The staff readily helps you immediately with anything you ask. The owner however, does not even greet you or give you the time of day, seems very angry (or non caring). Not that we needed to talk to him, but maybe he needs to learn that a friendly smile will bring a customer back anytime ... so, we're not spending money on him again, but will find another hotel for our next trip to HCMC.