Dear Keiko,Thank you for your recent stay at Pullman Saigon Centre. We are glad to hear that you did enjoy the hotel amenities and services. However, we apologize for the inconvenience caused. We noted your feedback regarding the room amenity's refillment. Certainly, I will share this with the respective department for our improvement.Thank you again for sharing your experience and looking forward to welcoming you back soon.Yours Sincerely,Dinh Van LuuGuest Experience Manager

Dear Toshiyuki,Thank you for taking the time to tell us about your experience at the Pullman Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would much appreciate it if you could share the details of your concerning areas for our best understanding.I do hope that you will give us the opportunity to better serve you in the near future.Yours Sincerely,Dinh Van LuuGuest Experience Manager

Dear A, We very much appreciate your comments regarding your stay at the Pullman Saigon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our connectors as we strive to continuously improve the quality of our services. On the other hand, we had learned that your breakfast experience was not met with your expectations. Please rest assured that we take your valued feedbacks seriously and will take proper measures to improve the breakfast's variety for the better experience. Thank you again for sharing your experience, and we hope your next visit will be a more memorable one. Yours Sincerely, Dinh Van Luu Guest Experience Manager

Dear An, Thank you for your review of our hotel! We are sorry for the smoking room could not be arranged upon check in. We sincerely apologize for this extreme inconvenience caused. We seek for your kind understanding and empathy on this. We do hope that you could have a chance to serve your next visit better. Sincerely, Dinh Van Luu Guest Experience Manager

Dear Anonymous, Thank you for the great review of our hotel! We acknowledge the issue of curtain in the room. We sincerely apologize for this inconvenience caused. We are glad that you enjoyed your stay and hope to welcome you back for the better experience. Sincerely, Dinh Van Luu Guest Experience Manager

Dear RUI, We appreciate your taking the time to share your recent experience at Pullman. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay. Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work. We do look forward to welcoming you back for another pleasant stays soon. Warm regards, Guest Experience Manager

Dear Anonymous, Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure. We are looking forward to your return to us. Sincerely, Guest Experience Manager