Find Cheap Hotels in Hillburn, NY

"The lodge needs a lot of upgrades. "

"Great service"

"Junibelle was so lovely and helpful. She was quick when checking in and helping me figure out the error with my reservation. Expedia & online suggested there was a hot-tub which was a big reason why i booked and it was not working which was a bummer."

"There were 2 reservations on file upon check in (one that I had previously cancelled) It took me over an hour to check in because the front desk agent Lloy-Ann and I had to make several phone calls to Expedia and Trip-In to try to figure out which one was the cancelled one or I was going to be charged for both reservations! No one could help us at Expedia! It was a horrible check in experience. Thankfully Lloy-Ann was extremely patient and extremely helpful throughout the whole process but there is no way that it should have taken that long and the Expedia agent was rude and lied to us on the phone about calling the hotel and cancelling one of the reservations (I made the request in the lobby and he never called in the hour's time that I was there). "

"Staff was absolutely wonderful."

"Access to our room was difficult. There was a paved path from the parking lot to exterior wooden steps up to the outside door. It took several tries to get the keycard reader to work. Once inside, there was another flight of stairs to get to our floor. When we got to our room, the card key did not work. I hiked all the way back to the lobby with the card keys and told the young woman at the desk they were'nt working. After several minutes she gave me two keys which did work. But there was NO apology or sympathy of any kind for the inconvenience. The room was fine,clean and quiet, and the bed was comfortable. Bathroom was spotless with modern fixtures. "

"Great room. Location was perfect for the Yankee games. Staff were friendly and helpful. Would definitely stay here again."

"Staff member Diana at the bar/resturaunt was so helpful and kind. I appreciated her hospitality "

"Stay comfortable. Cleanroom and kind staff"