ハイランズ ホテル

「Friendly」

「Breakfast very average 」

「Staff」

「In general the poor customer service is what really stood out. From the moment we arrived there was a significant lack of personal touch. The front desk associate was sitting at their console and rather than check us in directed us to e-kiosk to check ourselves in. We were told that there would be no room service and that if we needed coffee pods or anything for our room to contact the front desk. At a minimum it would have been nice to have the sugar, creamer and coffee pods restocked in our...

「Ammenities were about what you would expect. Hotel has been remodeled, but not what I would consider immaculate. Staff was friendly but not the most helpful when we asked for additional bedding. Overall a decent stay for a decent price.」

「Convenient location. But opening time of cafe for breakfast is a little late.」

「Knob Hill is a beautiful place to stay. Our room was inviting with a balcony and seating right outside the door. We had gorgeous Mountain View’s right across the street. Breakfast was made to order and we had the option of a lot of extras. Great lace to stay in Ketchum.」

「Hot tub was closed.」

「Great location and internal facilities were great. Exterior of building could use some repairs.」

「Room was clean and comfortable, location was a little confusing. Also parking was confusing as well. 」

「Very clean room, friendly staff」

「Unit was dirty and felt rundown for the price. Construction going on in unit above.」