Highland Square Shopping Center

What a lovely boutique hotel, full of character. If you like music, art and a little cheekiness this is the hotel for you. I recommend not staying in any rooms without windows though the carpet has those room smelling a little musty.

The decor is absolutely 4-star. If your goal is cute social media photos, this is your place. If your goal is actual comfort and service? Look elsewhere. Service felt closer to a 2–3 star hotel. Basic amenities like robes and slippers weren’t in the room (had to request), side tables were dirty, light bulbs were burnt out, single ply toilet paper, no hand soap (or hand towel) in bathroom where second sink is, and the shower head was clogged with sulfur buildup. There was even mold in the shower. The rooftop pool is also much smaller than it appears in photos. Definitely not what’s advertised. The baggage and valet guys were super professional and welcoming, but unfortunately that service ended at the doors. Every interaction with the front desk felt like we were inconveniencing them just by asking for normal things. I’ve never felt so unwelcome at a hotel. I will say there was one front desk attendant who was respectful and welcoming. Her name was Sarah. Bottom line: pretty hotel, poor execution. I wouldn’t stay here again and wouldn’t recommend it to anyone used to true 4- or 5-star service.

The room was clean. Staff was nice, but not in the same building the rooms fans I changed rooms one room. I could not turn the fan off and it did not have a heater. The location is very convenient. I walked everywhere I wanted to go.