Highland Lakes Vacations from ￥191,358

Initial room they gave me was terrible. Got to my room to realize door was previously kicked in room 206. Like crack going through entire door. Then we open door room was dirty and amelled strong of urine.

Absolutely excellent!!

First let me say that the front desk and the lady that is over the breakfast on the 9th floor are amazing. Very sweet and gave great recommendations. As far as the room goes it could use some updates especially in the bathroom. The hotel should definitely invest in some NEW towels. All of our towels were worn so badly two were ripped. The housekeeping is what needs to be addressed. There is a middle aged black lady ,she is so unfriendly. She would never speak and everytime we asked her a question she would answer rudely. My daughter asked for towels?she stated “I don’t have any you have to call downstairs” while standing next to her cart full of towels. She was our housekeeper she did the bare minimum so that we could tell she was there. Overall the stay was cool, won’t be back to that location but it served our purpose. Get rid of that mean lady that cleans she doesn’t fit everyone else’s tone .

The best thing about the place was the location, close to the metro and groceries/restaurants. The bad thing was that there was no housekeeping, and we even had to take our trash to the trash room. No room service at all. Our room's fire alarm battery ran out, and it was delayed for a long time in order to replace it. When someone came with a battery, it was not good enough to make it run and they suggested us to turn off the alarm. We also had a slight leak of water from the bathroom ceiling for 1-2 days, but was stopped after 2 nights.

The place it’s very clean and nice