Hideaway Beach

Unfortunately unit was not spotless but in tropical areas you expect roaches and small bugs. Hairs and sand left behind in room and not a tea bag to be found but got tea bags from reception and overlooked the other stuff. Our unit was minimally furnished with the bare essentials. Third floor unit so we got a good amount of exercise walking the stairs as no elevators. TV only worked with one channel. Pool appeared lovely and area was beautifully maintained. Right across street from Trinity Beach with easy access. Centrally located for both Cairns and Port Douglas and we enjoyed the scenic drives. Car is a necessity and they have underground parking. Reception was very helpful as we booked a room with two beds (mother and adult son traveling) but they put us in one room with queen bed. Got that sorted the second day as reception wasn’t available with late arrival. Used lock box to get our room keys. Very pleasant staff - helpful for advice on tours. Even with the small issues, I’d recommend it and would stay there again. Loved having washer and dryer and kitchen for an easy warm up of leftovers.

Very convenient, quiet. Excellent staff and service. Top draw. Will be back.

Very hard to book into. Thought it was apartments with a lobby, but turns out you are meant to book in online 48 hours before you arrive so they can give you a PIN number and instructions for key and where to go to collect it and then where to go to to park and where to go to to your actual building and room. It was pouring down and we were driving around in circles called them and finally ran upstairs in some ally and they were closed. It then took another hour of me standing outside on the phone to the ‘holiday paradise’ people to be able to give me the pin for the key that was outside their quarters. Soaked and cold into car payed for an hour in some random parking as nothing around we finally found the north tower and our parking space. There were no luggage trolleys at all so a few trips up and down from our floor had to be done. Amazing views in the apartment, the beds were comfy, lounge dining and kitchen were great. The wifi didn’t go, I phoned the holiday paradise they said leave off for a few minutes and it will reboot. I tried that and nothing a couple of times nothing. Tried it again day or 3 and finally it worked, that was quite disappointing. The bathroom is a health and safety risk, very unsafe, they need non stick mat and also the water goes beyond the drain and you end up mopping up with towels that you don’t get replaced and need to use the washing machine and dryer. The spa bath was good. The bathroom door didn’t shut properly at all-not good.