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Stella Palace Aqua Park Resort

5.0 star property
Luxury hotel with 6 restaurants connected to a shopping center in Hersonissos

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Stella Palace Aqua Park Resort connects to a shopping center and offers a private beach. Guests can enjoy international dishes at six restaurants, reflexology treatments, and yoga classes. The property features three poolside bars, and children can splash around waterslides.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub
  • On private beach
  • Room service

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Hair dryer
Local meal delivery service
Air conditioning
Free cribs/infant beds
Hair dryer
Private bathroom
Refrigerator
Electric kettle
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, 2 Bedrooms, Garden Area

Family Room, 2 Bedrooms, Garden Area | 1 bedroom, in-room safe, free WiFi, bed sheets

Family Room, 2 Bedrooms, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Hair dryer
Local meal delivery service
Air conditioning
Free cribs/infant beds
Hair dryer
Private bathroom
Refrigerator
Electric kettle
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Suite, Jetted Tub, Pool View

Family Suite, Jetted Tub, Pool View | 1 bedroom, in-room safe, free WiFi, bed sheets

Family Suite, Jetted Tub, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Jetted bathtub
Hair dryer
Air conditioning
Free cribs/infant beds
Hair dryer
Jetted bathtub
Private bathroom
Refrigerator
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Room, Jetted Tub, Garden View

Room, Jetted Tub, Garden View | 1 bedroom, in-room safe, free WiFi, bed sheets

Room, Jetted Tub, Garden View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
Air conditioning
Free cribs/infant beds
Bathrobes
Hair dryer
Jetted bathtub
Private bathroom
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Hair dryer
Local meal delivery service
Air conditioning
Free cribs/infant beds
Hair dryer
Private bathroom
Refrigerator
Electric kettle
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Private Pool, Garden View

Suite, Private Pool, Garden View | 1 bedroom, in-room safe, free WiFi, bed sheets

Suite, Private Pool, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private pool
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
Private pool
Air conditioning
Bathrobes
Hair dryer
Private bathroom
Refrigerator
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Sea View (Sharing Pool)

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Double Room, Sea View (Sharing Pool)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Air conditioning
Rollaway/extra beds (free)
Free cribs/infant beds
Bathrobes
Hair dryer
Private bathroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool Access

Deluxe Room, Pool Access | 1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Room, Pool Access

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Balcony or patio
Air conditioning
Free cribs/infant beds
Bathrobes
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite Direct Access to Sharing Pool

Family Suite Direct Access to Sharing Pool | 1 bedroom, in-room safe, free WiFi, bed sheets

Family Suite Direct Access to Sharing Pool

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Hair dryer
Local meal delivery service
Air conditioning
Free cribs/infant beds
Hair dryer
Private bathroom
Refrigerator
Electric kettle
  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

View all photos for Family Suite Pool view with Sharing Pool

Family Suite Pool view with Sharing Pool | 1 bedroom, in-room safe, free WiFi, bed sheets

Family Suite Pool view with Sharing Pool

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Hair dryer
Local meal delivery service
Air conditioning
Free cribs/infant beds
Hair dryer
Private bathroom
Refrigerator
Electric kettle
  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

View all photos for Superior Villa

Superior Villa | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Villa

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
2 bathrooms
Private bathroom
Hair dryer
Air conditioning
Free cribs/infant beds
Hair dryer
Private bathroom
Refrigerator
Electric kettle
  • 220 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 Twin Beds, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Villa, Private Pool

Villa, Private Pool | 1 bedroom, in-room safe, free WiFi, bed sheets

Villa, Private Pool

Highlights

Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
2 bathrooms
Private pool
Air conditioning
Free cribs/infant beds
Bathrobes
Hair dryer
Private bathroom
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Sofa Beds and 1 Queen Bed
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About the neighborhood

Map
700 14, Crete Island, Hersonissos, Analipsi

What's nearby

  • Convention Centre Creta Maris - 7 min drive - 6.1 km
  • Aquaworld Aquarium - 8 min drive - 7.2 km
  • Port of Hersonissos - 8 min drive - 6.9 km
  • Crete Golf Club - 9 min drive - 7.6 km
  • Star Beach Water Park - 10 min drive - 9.1 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 17 min drive

Restaurants

  • ‪Filema Bar & Restaurant - ‬5 min walk
  • ‪Lyttos Beach Bar - ‬3 min drive
  • ‪Restaurant Poseidon - ‬3 min walk
  • ‪2 Brothers - ‬14 min walk
  • ‪Taverna Calypso - ‬5 min drive

About this property

Stella Palace Aqua Park Resort

Luxury hotel near Port of Hersonissos
Consider a stay at Stella Palace Aqua Park Resort and take advantage of free water park access, a nightclub, and 3 poolside bars. With a private beach, a beach bar, and beach massages, this hotel is the perfect place to soak up some sun. Treat yourself to a Thai massage, a detox wrap, or reflexology at Spa Center, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The health club offers yoga classes and Pilates classes; other things to do include basketball, volleyball, and beach yoga. Free in-room WiFi is available to all guests, along with a swim-up bar and a grocery/convenience store.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, 2 outdoor tennis courts, and express check-out
  • Express check-in, babysitting (surcharge), and beach towels
  • Guest reviews say great things about the helpful staff
Room features
All 240 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathtubs, free toiletries, and hair dryers
  • 20-inch TVs with satellite channels
  • Refrigerators, electric kettles, and daily housekeeping

All inclusive details

All-inclusive room rates at Stella Palace Aqua Park Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Room service during certain hours

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Similar properties

Seasonal outdoor pool, pool umbrellas, sun loungers

Lyttos Beach - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
9.2 out of 10, Wonderful, 257 reviews
Lyttos Beach - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Abrazo
  • Elia Restaurant
  • Enso Restaurant
  • Poseidon
  • Veranda

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Health club
  • Hot tub
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1039Κ015Α2512501

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Stella Palace Resort Hersonissos
Stella Palace Resort
Stella Palace Hersonissos
Stella Palace
Stella Palace Analipsi Village
Stella Palace All Inclusive Hersonissos
Stella Palace All Inclusive
Stella Palace Hotel Hersonissos
Stella Palace Hotel
Stella Palace Resort Spa

Frequently asked questions

Does Stella Palace Aqua Park Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Stella Palace Aqua Park Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Stella Palace Aqua Park Resort?

Self parking is free at this property.

What time is check-in at Stella Palace Aqua Park Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Stella Palace Aqua Park Resort?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Stella Palace Aqua Park Resort?

Some rate plans available at this property are all-inclusive.

Where is Stella Palace Aqua Park Resort located?

Located in Hersonissos, this beachfront hotel is connected to a shopping center, 2.6 mi (4.2 km) from Ekklisia Agios Konstantinos, and 3.1 mi (5 km) from Marina Beach. Port of Hersonissos and Gouves Beach are also within 6 mi (10 km).

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Stella Palace Aqua Park Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 249 out of 426 reviews
Rating 8 - Good. 125 out of 426 reviews
Rating 6 - Okay. 35 out of 426 reviews
Rating 4 - Poor. 11 out of 426 reviews
Rating 2 - Terrible. 6 out of 426 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, cannot wait to return another year!
Stayed 7 nights in Jul 2025

10/10 Excellent

Mélanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice waterpark and good food.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food
Stayed 7 nights in Aug 2025

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Food was average. Water park was good. Our rooms had an issue, so spent one night at n another room and had to move. Would recommend if you have kids.
Stayed 4 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 7 nights in Oct 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved most aspects of the hotel, very clean and friendly staff. Room are spacious and well thought about. Kids splash area was great fun.
Stayed 8 nights in Aug 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Resort

Beautiful resort with super friendly and helpful staff. The water park looks amazing for kids (and adults too). Plenty of areas for adults to relax too. Only improvement is Netflix needs to be added to the TVs in bedrooms, the existing selection of mainly news channels is awful
Stayed 4 nights in Nov 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, not much going on outside. Also as it's such a big hotel it is very busy. Pounding music round the pool every day was unavoidable and not so relaxing. It was very clean and staff were great but wouldn't return.
Stayed 5 nights in Oct 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for vacation with kids . And without

The good : Relatively close to airport, so , considering absence of public transportation, will help you to save some money. Have a big water park, with areas for all ages . My room had exit to a private pool , which is very close to sea : no more than 20-30 meters. You can hear the waves from your room. Staff is very friendly and helpful. Several bars serving cocktails , hot and cold beverages. Food was good, restaurant is spacious and service there is great. (There are 3 "special additional restaurants , but I didn't went there) Whole hotel is village-like with many 2 store houses , so you don't have too many neighbors. (Things to consider : you will need to walk to to restaurant and the park ) The bad (not really): Nothing around the hotel . Beach is small and not very convinient UGLY: In my room there is ONE TRANSPARENT SLIDING door for toilet and shower. Which is ... Really not great design solution.
Stayed 4 nights in Jun 2023

10/10 Excellent

Ripcime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre propre personnel aimable
Stayed 6 nights in Aug 2025

10/10 Excellent

Sharbel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles top Kinder waren glücklich Eltern auch! Wärmstens zu empfehlen !
Stayed 6 nights in Oct 2025

10/10 Excellent

Cornel Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Badeangebot für Kinder.
Stayed 7 nights in Sep 2025

10/10 Excellent

Kpax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just this simple, booking and making booking adjustments with Expedia and Stella was super simple both offered amazing customer services. The service and facilties at the Stella hotel were unbelievable, best ive experienced in Europe. The room for 5 was superb large enough space to cover our needs. The staff were phenomenal couldn't be more helpful. The food was a solid 8/10. The water park and the pool facilities were brilliant never over loaded with people even though the hotel was fully booked, enough space for everyone. The local town qas quaint and had enough restaurants and shops to keep the family happy. I'd go back tomorrow. Well done
Stayed 9 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Food excellent, great for kids and adults too. One of our new favourite places.
Stayed 7 nights in Jul 2025

6/10 Okay

Elad

The main attraction is the water park which is excellent. The breakfast and the service at breakfast and lunch was very good. The shows were ok, though the movie screenings are pretty bad because their screen is defective and they decide to do the movie screenings when the sun is pointing right at the screen so you can't see anything. They didn't come and clean our room during our entire stay. Both showers leak like crazy meaning anytime you take a shower you basically flood the room. When I begged them weeks in advance for a reservation to their high-end restaurant for my 20th anniversary they told me that they can't make a reservation without a room number (even though I had booked the hotel and already paid). They said they would get me a reservation at this restaurant when I arrived and I made sure they understood the importance. They lied. They were full for all of the restaurants and would not provide us with a reservation there. They tried to sit us at their greek restaurant by the pool, which is wholly inappropriate for an anniversary dinner and after a lot of back and forths they called me back and gave us reservations at their asian restaurant for 9pm (which is quite late for us). We arrive at 9pm and we see the restaurant is practically empty. They could have easily given us reservations but they were completely inflexible. Really spoiled out entire experience for us for no reason.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian

Liked: Cleanliness
Alles genauso schöne wie in der Hotelbeschreibung. Wir kommen wieder
Stayed 4 nights in Jun 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, One warning (as we didn't see this in the information) when booking the all inclusive package, and you prefer to go to a restaurant rather than buffet. (The buffet wasn't the best to be honest in our opinion) You are limited to the amount of times you can eat in the restaurants in the evenings within the package. You can however book and pay extra to go to more restaurants. This was a bit disappointing but it was overall still a great stay. Staff were amazing, especially with a young child.
Stayed 6 nights in May 2025

10/10 Excellent

Miluska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scuba instructor was… let’s say not always the most customer centric. Not a hotel staff but they sub contracted
Stayed 5 nights in Apr 2025

10/10 Excellent

Hera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is exceptionally good and everyone in the staff is very friendly. It's a beautiful resort with lots of comfortable sunbeds around the pools. There is animation but not too late and not too loud. Best all-in hotel ever!
Stayed 7 nights in Apr 2025

10/10 Excellent

RICKY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place... amazing food. Only if we had come last week of October then weather would have been nicer and kids would have enjoyed waterpark
Stayed 6 nights in Nov 2024

8/10 Good

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stella Palace

Overall really good, just a little disappointed with the quantity and variety of food options at the buffet restaurant. It’s probably the smallest selection Ive had but what was there was very good, just would’ve like more choice as some of our group had restricted diets and we’ve always had a good selection to choose from
Stayed 7 nights in Jul 2024

4/10 Poor

Jorge Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An sich eine schöne Anlage aber das kleine Bett, ist einfach zu hart Rückenschmerzen vorprogrammiert, das ist nicht der Sin vom Urlaub!
Stayed 7 nights in Oct 2024

6/10 Okay

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Be aware when booking, if you select a pool view room type, the hotel cannot guarantee this - even although this is what you’ve paid for. We had ants in our bathroom, there was no infant cot bed when we arrived, nor when we changed room. The food was extremely repetitive and not as much variety as other all inclusive hotels. Restaurant staff were lovely and friendly. Reception staff ultimately resolved some of our issues but not without a lot of push back and arguing. Pool area was great, grounds were lovely, water park was fun and a la carte restaurants were good. There were lots of issues that could have been resolved with more attention prior to our arrival (knowing we had an infant so not putting us up two flights of stairs, checking the bathroom for leaks, checking the patio door to ensure it locked, thinking that if we had a cot bed in one room then we’d need it again after we changed rooms, spotting the hundreds of ants that were on the floor etc). Overall, nice property but won’t be returning.
Stayed 11 nights in Sep 2024

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 9 nights in Sep 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great location but hotel was nice, clean, well maintained and the entertainment was pretty good each night. Staff were really friendly and were always happy to help. The staff are the hotels best asset.
Stayed 7 nights in Aug 2024