Find Hotel with a Concierge in Hell's Kitchen, NY

"Front desk extremely rude. Asian guy with glasses. Room is in bad condition the outside just looks nice but the breakfast & amenities was a plus. I didnt go ."

"The staff was amazing. The welcoming at the check in so nice and everything goes well. The only situation was the A/C unit...it keeps turning off without reason and the engineer has to go to my room several times to fix that. (That was so sad)"

"Good location"

"I did not smoke in this room. I used hairspray and a portable steamer during my stay. After I checked out, I saw a charge on my credit card that I did not expect. The hotel never called me. They never emailed me. No one knocked on my door. The hotel sent me a report showing high air readings. If the air was bad, why did no one check on me? No staff member came to my room. No one asked if I was safe. I asked the hotel manager for proof that I smoked. He had no photos of ash. No smell report. No witness statements. He only had a printout from a sensor. The manager said their sensor cannot be triggered by hairspray. That is not correct. Hairspray has chemicals that sensors pick up. When I kept asking questions, the manager accused me of trying to buy a good review. He also spelled my name wrong on purpose. News reporters in Boston have looked into this. They found hotels using the same sensors to charge guests for hairspray and steam with no real evidence. I have used this booking site for many years. I have no other complaints like this. A hotel that ignores guest safety and charges surprise fees is not a place I will stay again. "

"It was okay but smaller rooms for 2 queen beds"

"Fernando and the staff were great! Very respectful and attentive"

"AC was cold. Breakfast wasn't bad"

"The hotel is in a great location. Easy access to Theater shows, the High Line, Times Square and many restaurants. It is reasonably priced for NY and the staff is very friendly and helpful. The only glitch was one elevator was not working (being serviced) so getting up and down at peak times was difficult. As this is a temporary situation I will definately go back."

"I love this hotel. The staff is friebdly, it's clean and the location is great. My only complaint is the elevators are exceptionally slow."