2/10 (非常に不満)
Michelle、North Smithfield
2025 年 6 月 15 日
気になった点 : 清潔度、施設のコンディションと設備
When we arrived for our reservation we put into an unsafe room on the backside of the property, when we opened the door to go in the door from the doorknob down separated, and pulled apart, did not close properly, there was a gap at the bottom of the door jam where you could put your fingers through, the phone did not work and the ceiling in the bathroom was chipping into the tub and into the floor, immediately went back to the desk to ask for another room.The young lady at the desk did try very hard to get us a room she was very considerate and helpful . New room:light, in the doorway worked sporadicly just flickered and blinked , the water in the toilet ran constantly, the room itself was not very clean and facecloths left in the bathroom with the towels were dirty ,had to chase down housekeeping to get cleaner ones . Very sad to have this experience since we have stayed there several times over the past few years and never had a problem.
Michelle
2025 年 6 月に 2 泊滞在