When we arrived the elevator was broken and would not be fixed until after our stay. I asked for a lower floor room (as I am a single mother with a bad back) and was told there were none, instead the response was “are you staying here or not?”. People arriving after us, then got first and second floor rooms and I was told third and fourth floor were the only options. The stairwell smelt horrible (like something had died)!!!
They no longer do the peanut butter/jelly bar in the evenings, we were told they’re “under new management”.
The only protein for breakfast was unedible eggs, I didn’t even bother putting them on the plate. There was no bowls for cereal, no butter for toast, juice machine was down and no cream for coffee. We ate breakfast elsewhere. We were told they were rationing the food.
To end our stay upon checkout we found a couple small roaches in the bedding. We have stayed at this property four previous times, with a great experience, but this was our last time, obviously.