Mercure Hatfield Oak

Property class: 3

Choose dates to view prices

Located close to University of Hertfordshire and The Galleria, Mercure Hatfield Oak provides dry cleaning/laundry services, a bar, and conference space. The on-site restaurant offers breakfast and dinner. Guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double Bed

Desk, blackout drapes, iron/ironing board (on request), WiFi (free)

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Desk, blackout drapes, iron/ironing board (on request), WiFi (free)

Standard Room, 2 Twin Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Desk, blackout drapes, iron/ironing board (on request), WiFi (free)

Junior Suite, 1 King Bed with Sofa bed

  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Privilege, Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Hatfield, Mercure Hatfield Oak is in the city center. Hatfield House and Watford Colosseum are cultural highlights, and some of the area's popular attractions include Elstree Film Studios and Paradise Wildlife Park. Don't miss out on a visit to Warner Bros. Studio Tour London. Visit our Hatfield travel guide
Map
AL10 9AF, England, Hatfield, Roehyde Way

What's nearby

  • A large brick building with a fountain and manicured gardens.
    Hatfield House
    6 min drive - 4.3 km
  • A steam locomotive with the number 5972, displayed in a museum setting with brick walls and a high ceiling.
    Warner Bros. Studio Tour London
    23 min drive - 20.6 km
  • University of Hertfordshire
    5 min walk - 0.4 km
  • Hatfield Leisure Centre
    16 min walk - 1.4 km
  • The Galleria
    2 min drive - 1.7 km

Getting around

  • Welham Green Station
    3 min drive
  • Luton Airport (LTN)
    35 min drive

Restaurants

  • McDonald's
    2 min drive
  • McDonald's
    5 min drive
  • Nando's
    3 min drive
  • The Harrier
    8 min walk
  • Caffè Nero
    4 min drive

About this property

Mercure Hatfield Oak

  • Hotel near University of Hertfordshire
  • Located close to The Galleria and Hatfield House, Mercure Hatfield Oak provides dry cleaning/laundry services, a bar, and conference space. The on-site restaurant offers breakfast and dinner. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Free self parking
    • Buffet breakfast (surcharge), an electric car charging station, and luggage storage
    • Meeting rooms, laundry services, and a 24-hour front desk
  • Room features
  • All 85 rooms have amenities such as free WiFi.
  • Extra amenities include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and shower/tub combinations
    • Flat-screen TVs with satellite channels
    • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 13.95 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3,078 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 1980
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 13.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Mercure Hatfield Oak pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Hatfield Oak?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hatfield Oak?

Check-out is at 11 AM.

Where is Mercure Hatfield Oak located?

Located in the heart of Hatfield, this hotel is within 1 mi (2 km) of University of Hertfordshire and The Galleria. Hatfield House and Elstree Film Studios are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Hatfield Oak Reviews

7.4

Good

7.8

Cleanliness

7.2

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 100 out of 434 reviews
Rating 8 - Good. 179 out of 434 reviews
Rating 6 - Okay. 87 out of 434 reviews
Rating 4 - Poor. 42 out of 434 reviews
Rating 2 - Terrible. 26 out of 434 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
Location was good.
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok
Verified review

6/10 Okay

Served a purpose but noisy and very impersonal
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Tired, Dated and not not spotless

The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Stayed 1 night in Dec 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Stayed 4 nights in Oct 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again

Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Liked: Staff & service
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Confusion at checkout, otherwise good.

Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Disliked: Cleanliness
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Stayed 1 night in Nov 2022
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Missing Shower

I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Excellent for the price!
Stayed 1 night in May 2022
Verified review

8/10 Good

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
Stayed 2 nights in Apr 2022
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. It was nice and quiet when we stayed. Room was lovely and bed was comfortable. I’d definitely recommend.
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

Okay for a night

I stayed for just a night but the hotel is a bit old and i think needs a bit of upgrade.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and nice.
Stayed 1 night in Sep 2021
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs an update badly

Not the best in terms of condition, one pillow cushion on both sides, old appliances, no climate control system, old TV, not modern at all, poor quality carpets, not the cleanest. Presentation - 6/10
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Comfortable stay, would benefit from a refresh

Hotel was in an easy location to get to with free parking. The rooms and bed were comfy, great service. Some areas of the hotel could do with an update though compared to other Mercure hotels I’ve stayed in.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent attentive staff, rooms are large enough and well equipped although a little brightning up would help. Breakfast was adequate and freshly prepared and served with a smile.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Good location & suitable for 1 night

Good location to get to North Mymms Park for a wedding. The stay included a breakfast. Room had a kettle in the room which was nice. Hairdryer in the cupboard and few mirrors which was good. The room did get hot at night as no air conditioning.
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness

Good breakfast but avoid the evening meal

Stayed for 2 nights. Just dropped our bags in the room which was fine then headed downstairs for a drink and a meal. The food in the restaurant for an evening meal was mediocre to say the least. Starters that were hot enough to burn your mouth, mini spring rolls,think McDonald's apple pie, and pasta that was cold. The bathroom was just awful though. Mouldy walls and ceiling and paint flaking off the ceiling! Complained next day and we were moved to a different room which was better but can't believe they actually put us in there in the first place. Having said that though that the staff were very helpful despite there being so few of them and nothing was too much trouble. Definitely recommend the breakfasts. Finally a chef that knows how to poach an egg properly! Had it not been for the bathroom would definitely have recommended the hotel.
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Liked: Staff & service
The hotel was near Hatfield House so the location was ideal. Our room, 114 was very large but the bed only had 1 very thin pillow each and was not very comfortable. The bathroom needed updating and the shower flooded the floor. The staff were friendly but there weren’t enough of them so there was a long wait for breakfast and our porridge arrived at the same time as our cooked breakfast.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Lovely

Really good stay. The food at the restaurant was really good and the waiter was excellent. The room could really use a permanent fan or airconditioner.
Stayed 1 night in Jun 2021