Hartley Vacation Rentals

"Well - here's the good, the bad and the ugly. We first arrived jet lagged as all get out and were greeted nicely by the front staff. Check in was easy. We paid extra for a tower view hotel and upon entering our room, the view was magnificent. That was quickly shrouded but the stifling heat in the room! It was stagnant and so very warm. I searched around the room for a thermostat and located it but it wouldn't turn on. I called down to the front desk and was informed that they do NOT have air con - why have a thermostat? At this point we started to look around and saw various signs that the hotel needs some upgrades. On the bathroom, what was a towel heater rack no longer worked. The front of the bathtub had a painted wood panel over it and was chipping away leaving large areas of open wood with splinters. The tile was pitted and needed extra love. Lastly, the big one: we had do not disturb lit the entire time we were there as we prefer no service an no one in rooms while we are out sightseeing. On day two, we arrived back to our room and noticed the bed had been made and freshened up. However, the bathroom look like it had been left in a hurry. The trashing was in the middle of the of the room. The floor mat and used towels that were hanging in the bathroom were removed but no new ones were left. I complained to the front desk @ which promised to respond and I haven't heard back regarding why they entered without notice."

"Lovely hotel, great location. Only negative, no tea making facilities in the room."

"quiet, spotless, great staff, great neighbourhood. "

"Very comfortable, great location and very helpful staff."

"Hotel was well located and served our needs. Clean, modern, good size room and the bar was very good with very attentive staff."

"Very nice hotel well located and clean "

"All excellent. Only annoying thing is thbat the lobby apparently gets taken over as an internet cafe by people not living at the hotel. So if you are waiting there is nowhere to sit"

"Nice rooms, breakfast is far above the average in London. Air conditioning is good. "

"This is a budget hotel for a very high price point. The rooms are small, everything is supposed to be controlled by an ipad, which doesn’t work or is laggy. Significant number of rooms face the courtyard which makes the small rooms feel claustrophobic."