2/10 (非常に不満)
Esther
2026 年 2 月 6 日
気になった点 : 清潔度、施設のコンディションと設備
Everything!! This place has turned into a homeless shelter. There are guests staying there 2 weeks at a time through the city of Hartford. I am so disappointed. I’ve stayed here 3 times before and this time was a nightmare. Barely anyone at the front desk to ask for assistance. They never answer the phone. You have to call about 10 times for them to answer. Only 1 elevator in service. My stay was for 3 nights and everyday I had to reactivate my room key as when we would go out and come back the key didn’t work in the door. Then waiting for a front desk staff to show up was another wait. One night another guest was also waiting for a room key as he was locked out and in socks. One of the nights we came back to the hotel and a lady staying there decided to just urinate in the elevator whilst my husband and I were in there. Whoever was on staff that night just brought a wet mop and swished it around then proceeded to places wet floor sign. Meanwhile the elevator is soaking wet. And to top things off I left a bag in the room upon checkout and housekeeping just kept my stuff. Didn’t even put it in lost and found. I called back to inquire about my belongings and that was a whole other chore. To speak to someone about my belongings. To be told well that’s your responsibility but housekeeping didn’t turn anything in. Ok well they kept my things. This whole experience was so upsetting. Never again!!!!
Esther
2026 年 2 月に 3 泊滞在
