8/10 Good
Phylis
Traveled with family and small children
Mar 26, 2024
Liked: Amenities, property conditions & facilities
Beautiful property... well maintained. Excellent front desk experience... Helmsman Restaurant staff attentive and great food... Olivia is a gem!...however their housekeeping in guest rooms leaves much to be desired. We ordered room service for breakfast... 2 children, 2 adults.... alerted front desk that one of the beds linens got some food stains... returned to room 5 hours later... beds were made, soiled sheet was still on bed, floor still had crumbs from breakfast room service.... I don't understand how a bed was made with visible food stains, clearly mentioned to front desk prior to our leaving for the day. Perhaps the expectation was too high... I don't sleep on soiled sheets, and food crumbs that are quite visible on a dark tiled floor should've been vacuumed or swept... overall the pool was lovely, lobby welcoming and clean.... but housekeeping is a major part of hospitality.... otherwise I would definitely have rated 5 stars....
Phylis
Stayed 2 nights in Mar 2024