Find hotels near Harrah's Council Bluffs Casino, Omaha from ￥11,957

"I have to say I had a very bad experience here. My daughter and I were sleeping and around midnight someone aggressively trying to break into our room. I ran to the door to latch it again and said your in the wrong room. Then they tried to come back in again, I locked it again and looked through the keyhole, the person then said front desk, and by the looks of what I saw the lady didn’t look like someone working at the front desk. Nothing on her identified her as a hotel employee. She had on a low cut tank top and hoodie. I ran to the phone and called the front desk. It took awhile for someone to answer. I said someone is trying to break into my room and she said that was me and you aren’t supposed to be in that room. I said I’ve been checked in since 3pm and you just scared my daughter and I to death. She angrily ask my name. I gave it to her and she just seemed to be mad that someone double booked the room and repeated that I shouldn’t be in that room. As this was somehow my doing. Then said I’m sorry but you need to see this from side. No apologies to us at all and needless to say we didn’t sleep the rest of the night and had to leave to hotel at 4am to catch our flight. I contacted the hotel as well as ihg. Nothing has been done and now it’s almost been 2 weeks. I asked for my money back on my hotel which I believe is fair. It’s really disappointing to be treated this way. The whole point of staying there was to sleep before our early flight. "

"Property location is convenient for exploring Old Market area. Air freshener used throughout hotel was overwhelming and windows in room do not open. "

"Amazing as always "

"Clean rooms, friendly staff, convenient parking. The food at the restaurant was great…the bar stayed open past 10pm on Saturday. The staff was attentive and polite! "

"Front desk and breakfast cooks .. excellent."

"easy check in and big, clean room"

"Overall it was a clean facility. Rooms were very spacious. The reason we booked this hotel was for spring break and the pool/water park facility. Unfortunately that was closed and we were not notified of this upon booking. Needless to say, it was a big dissatisfier. They were nice and did give us free breakfast for the inconvenience but o my because we asked."

"There were bugs on the bed. When i showed staff they said they would issue a refund but havent done so as of yet."

"Staff is incredible -- helpful, friendly, accommodating. Not only did we have a wonderful stay in a great location, but the staff made the difference for us from every other hotel. They graciously loaned us a screwdriver to put batteries in a new toy and were clearly working hard during breakfast to keep supplies stocked. At checkout time, our vehicle had a dead battery, so I went to the desk to let them know we'll be late returning our keys (needed to leave parking garage). When I was explaining, the clerk said, "Oh we can help! Our maintenance worker will meet you at your car for a jump!" He was there in under 10 mins and so kind. Hyatt Place saved us probably 2hrs waiting for roadside assistance. THANK YOU to everyone who made our stay fantastic -- from front desk, to maintenance, to maids, to breakfast staff. Customer service was impressive and much appreciated. "