Aparthotel

Palmo Service Apartment 1

Property class: 3

Photo gallery for Palmo Service Apartment 1

Lobby lounge - Palmo Service Apartment 1 (Hanoi)
Deluxe Apartment, 1 Bedroom, Balcony | 1 bedroom, minibar, in-room safe, desk - Palmo Service Apartment 1 (Hanoi)
Flat-screen TV - Palmo Service Apartment 1 (Hanoi)
Staircase - Palmo Service Apartment 1 (Hanoi)
Deluxe Apartment, 1 Bedroom, Balcony | 1 bedroom, minibar, in-room safe, desk - Palmo Service Apartment 1 (Hanoi)
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Palmo Service Apartment 1. In addition to dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Apart-hotel

1 bedroom1 bathroomSleeps 250 sq m

Popular amenities

  • Kitchen
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Outdoor Space

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About this property

Palmo Service Apartment 1

  • Aparthotel near West Lake
  • At Palmo Service Apartment 1, you can look forward to a terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
  • Additional perks include:
    • Bike rentals, a roundtrip airport shuttle (surcharge), and a 24-hour front desk
    • Luggage storage, a front-desk safe, and tour/ticket assistance
    • A TV in the lobby, an elevator, and a porter/bellhop
  • Room features
  • All guestrooms at Palmo Service Apartment 1 have comforts such as air conditioning, as well as amenities like free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Balconies, kitchenettes, and full-sized refrigerators/freezers

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker
  • Stovetop

Dining

  • A coffee shop/cafe
  • Minibar
  • Room service (limited hours)

Bedrooms

  • 1 bedroom

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board on request
  • Luggage storage
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals
  • Scooter/moped rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 13 units
  • Bicycle rentals
  • Garden

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Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 6-11 years old for breakfast when sharing existing bedding.

About the neighborhood

Ngoc Ha, a neighborhood in Hanoi, is home to this aparthotel. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Thu Le Park and Hanoi Botanical Garden are also worth visiting. Visit our Hanoi travel guide
View more Aparthotels in Hanoi
Map
Hanoi, 13 Ngo 19 Lieu Giai, Quan Ba Dinh

What's nearby

  • A cityscape with a prominent tall skyscraper, dense urban buildings, and a mix of residential and commercial structures.
    Lotte Center Hanoi
    5 min walk - 0.5 km
  • A large open plaza with a crowd of people, a prominent flag, and several buildings in the background.
    Van Phuc Diplomatic Corps
    5 min walk - 0.5 km
  • A multi-tiered pagoda with traditional architecture and inscriptions.
    West Lake
    16 min walk - 1.4 km
  • Embassy of Japan
    2 min walk - 0.2 km
  • Australian Embassy
    8 min walk - 0.7 km

Getting around

  • Cầu Giấy Station
    2 min drive
  • Hanoi Railway Station
    4 min drive
  • Noi Bai Intl. Airport (HAN)
    31 min drive

Restaurants

  • Other 8 Hours
    2 min walk
  • Kumo Ramen
    4 min walk
  • Senté: The Flavor of Lotus - The Metro
    4 min walk
  • Miến Lươn Sành
    3 min walk
  • Joma Bakery Café
    3 min walk

Frequently asked questions

Is Palmo Service Apartment 1 pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Palmo Service Apartment 1?

Check-in begins at 2 PM.

What time is check-out at Palmo Service Apartment 1?

Check-out is at noon.

Does Palmo Service Apartment 1 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per person fee applies.

Where is Palmo Service Apartment 1 located?

Located in Ngoc Ha, this aparthotel is within 1 mi (2 km) of Embassy of Japan and West Lake. Hoan Kiem Lake is 2.8 mi (4.5 km) away. Cầu Giấy Station is 20 minutes by foot and Cát Linh Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Palmo Service Apartment 1 Reviews

Reviews

Very Good

All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More informationOpens in a new window
Rating 10 - Excellent. 10 out of 17 reviews
Rating 8 - Good. 3 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

9.0

Cleanliness

8.2

Location

8.4

Staff & service

8.4

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
방은 사진과 똑같아요. 처음 배정받은 방보다 맞은 편 방을 더 마음에 들어하니 흔쾌히 바꿔줬어요. 그리고 시간 넉넉하게 레이트 체크아웃 할 수 있게 배려해줬고요. 시설과 서비스 모두 좋은 숙소예요.
Stayed 4 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Staff & service
オーバーブッキングで入れないと当日に連絡があり、宿泊できませんでした。
Stayed 1 night in Sep 2019
Verified review

2/10 Terrible

Disliked: Staff & service
The staff took a picture of my passport without explanation or agreement. Although I requested him to erase it, he said he is also doing this for others. Even, it seems like he took pictures of other guest's luggages. He barely speak English so it was hard to communicate. It was very unpleasant experiences for me. Moreover, because of weather condition, indoor has unpleasant smell although air-conditioned. If you can accept these conditions, stay there. I won't stay there in the future.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜中出入りする時に門の鍵を開ける面倒な作業があるが、自由さがあり、とても便利でした。 これからハノイの定宿にしたいと思います。
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Service Apartment, With Living room and Bed Room. And Free Laundry
Stayed 14 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出張する者にとって最高
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

自宅のような快適さ

自宅に居るレベルの快適さでした。 どうやら洗濯もしてもらえるみたいです。 唯一の弱点は、エレベーターが1階からでは無く2階からと言うこと。 それ以外は言うこと無いです。 此方のエリアに用事があるときは、また宿泊すると思います。
Stayed 4 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great apartment!

The stay was easy. Easy check in, easy access, and easy checkout. The staff was available but just allowed me to come and go without interuption, which is nice. The housekeeping was amazing. The apartment was conveniently located. It had the services of a hotel, but the convenience of a home. It was really nice!
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
日本のテレビが見れ室内も清潔だった
Stayed 8 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ランドリーサービス付き

部屋は快適。 ランドリーサービス付きなので長期滞在でも安心です。 朝食をつければ、毎朝7時30分に部屋まで朝食を届けてくれます。
Stayed 8 nights in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien mais un peu elpigné

Arrivée un peu chaotique à cause d'une panne de courant. Appartement pratique et confortable, on apprécie la surface, le salon sépare de la chambre. Petit déjeuner et service de laverie compris dans le prix. Dommage qu'une chemise ne soit pas revenue... hôtel un peu loin des centres d'intérêt
Stayed 4 nights in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Verified review

6/10 Okay

Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2018
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018