外観

ハノイ メディア ホテル アンド スパの口コミ

4 out of 5
ハノイ メディア ホテル アンド スパ
11 Hang Dau St., Hoan Kiem District, Hanoi

口コミ

9.0

とても素晴らしい

評価 10 - 183 件の口コミ中 121 件が非常に良い" "
評価 8 - 183 件の口コミ中 43 件が良い" "
評価 6 - 183 件の口コミ中 11 件が普通" "
評価 4 - 183 件の口コミ中 5 件が不満" "
評価 2 - 183 件の口コミ中 3 件が非常に不満" "

9.2/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

HIROKI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location with good hospitality. we had great stay and the hotel staffs made our days in Hanoi great one.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

kaori

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地がとても良く、ホアンキエム湖や買い物、レストランも近くて便利でした。 安い部屋は窓が無いのがやや残念ですが、その分静かでよく眠れました。ホテルの朝食が美味しかったのとスタッフの対応がとても良かったです。
2024 年 5 月に 4 泊滞在
Jasonからの返信 (投稿日 : 2024 年 5 月 8 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

YUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 8 泊滞在
Jasonからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you so much for choosing Hanoi Media hotel for your recent staying.Wish you all the best. We always look forward to seeing you again.Kind regards,

8/10 (良い)

Yi

2024 年 3 月に 2 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 4 月 3 日)
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

Yamamoto

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフは親切でした。
2023 年 11 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2023 年 11 月 28 日)
親愛なる山本さん。 ホテルのサービスについて親切なレビューをお寄せいただきありがとうございます。 あなたの褒め言葉は、私たちが将来的に物事をより良くするための大きな動機になります。 またお会いしましょう。 敬具、

6/10 (普通)

宿泊されたお客様

2020 年 2 月に 2 泊滞在
Hannah Uong Customer Serviceからの返信 (投稿日 : 2020 年 3 月 5 日)
Dear sir/madam, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

6/10 (普通)

MO、日本

家族旅行
良かった点 : スタッフとサービス
部屋は写真の通りです。ベランダも広くていいのですが、眺望はイマイチ。周りの建物が高いかな。部屋は6階でした おいてあったインスタントコーヒーが美味しかった!そのままにしておくと朝アリンコがいっぱいでした。 フロントの方はとてもフレンドリーで感じいいですよ。街中なので、暑いときは部屋で休めるのでロケーションは抜群デス!
2019 年 6 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
このホテルは小さなホテルですが、立地条件。ホアンキエムの観光地の中心部にあります。スタッフは若いですが、親切です。部屋はクリーンで清潔です。バスタブはありませんがお湯が直ぐに出ます。朝食もこの価格にしては美味しく食べれます。 このところ毎月宿泊しています。
2019 年 5 月に 5 泊滞在
Ms. Moonからの返信 (投稿日 : 2019 年 5 月 27 日)
Dear valuded guest, Greetings from Mosto Hanoi Hotel, we would like to thank you so much for your great review to recommend us more and your repeat staying make us happy. We promise to keep our best to sever the customers including you. All the best to you! Mosto team

8/10 (良い)

T.M、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
旧市街に近いホテル
チェックインのウェルカムドリンクから、チェックアウト前のgoodbye letterまで心地よく過ごすことができました。 スタッフもいつも丁寧に対応してくれて、とても助かりました。
2018 年 5 月に 3 泊滞在
Loc Nguyenからの返信 (投稿日 : 2018 年 6 月 12 日)
Dear our distinguished guests, First of all, we appreciate the valuable time you spent writing a truthful feedback about our services and hotel distinction. We are delighted to note that you found your stay with us highly satisfactory and that the quality of service rendered by our staff greatly contributed to making your stay even more pleasant and comfortable for you. It is blissful to know you saying nicely about Meracus, but we are aware that there is still a room for the indispensable improvement, and we are working on it. Many thanks for your support, and we hope that your experience will be even better next time. We wish you cheerful happiness and prosperity! Yours in service,

6/10 (普通)

宿泊されたお客様

良かった点 : 客室の快適度
立地の良いホテル
フロントスタッフは、感じが良く、笑顔で対応してくれました。部屋は狭いですが、機能的で、ノートパソコンもありました。
2017 年 6 月に 2 泊滞在

10/10 (非常に良い)

masuhiro、静岡県

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホアンキエム湖近くの便利な立地
ホテルのフロントの対応もよく、含まれてる朝食のサービスも良かった。部屋の窓は二重窓のようで通りにめんしていたが、騒音は無かった。
ファサード。
付近のお店。
朝食のフォー。

8/10 (良い)

りん、横浜

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
旧市街に近いホテル
コンビニ、食事など ホテルの立地がとても便利で、スタッフの対応はサイトの情報通り良かったです。アメニティは持参がオススメです。水圧もあるシャワーで助かりました。コスパの良いホテルです。ただリネンのシミや破れが気になったのと、部屋が狭かったので評価は少し下げました。

8/10 (良い)

MOTOO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
街歩き食べ歩きに便利なホテル
スタッフの対応はフレンドリーで良かったです。朝食は種類は多くありませんが、無料のわりには全体的には良いのでは。おすすめはオムレツです。部屋はデラックスでの予約でしたが、バルコニー付きの部屋を用意していただきました。景色がよかったです。位置的にはホアンキムム湖に近く、街歩き、食べ歩きには便利だと思います。

10/10 (非常に良い)

Hide、千葉県

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
旧市街のフレンドリーなミニホテル
1人旅でも、家族でもオールマイティに使えるホテルです。 食事、観光、交通の相談があれば英語で対応してくれます。 私は片言の英語で頼んだり、わからない時は間違いがないように筆談でお願いしました。 スタッフはみんな明るくて親切です。

8/10 (良い)

HIDEO、日本

良かった点 : 清潔度、スタッフとサービス
素晴らしいホスピタリティ
小さく、決して最新ファシリティのホテルではありません。周辺は旧市街でごちゃごちゃしたショッピング・観光スポットです。お部屋の清潔感に問題はないのですが、建物が古く、防音性に問題があります。とはいえ、水回りへの若干の不安と併せ、これはこの周辺のホテル共通の問題です。気にならない方には気にならないのでしょうが。 その代り、このホテルのスタッフのホスピタリティの素晴らしさはハノイでも有数のレベル。色んな案内で高評価を得ているのもうなづけます。その意味でコストパフォーマンスはエクセレントです。

10/10 (非常に良い)

Hide、JAPAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
妖精のホテル?
1人旅で3泊しました。 スタッフの皆さんは、親切で対応はスマートです。 英語がわからなそうだと、紙に書いて説明してくれました。 なかには日本語を勉強されているスタッフさんもいてコミニケーションをとってくれます。 メラカスとは何か?と質問したら「フェアリー」と聞こえました。(定かではないです)

2/10 (非常に不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
窓がないことと、窓が小さいこと。
部屋に窓がないことについてはホームページにしっかり明記してもらいたいものです。

10/10 (非常に良い)

Rosella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Jasonからの返信 (投稿日 : 2024 年 5 月 24 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

Rosella

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service is impecable. They will go out of the way to ask you for any tips or help. Breakfast is also very good and tasty. Location is perfect too, not too busy and a spared from noisy night market. Good restaurants are all nearby.
Jason Phan からの返信 (投稿日 : 2024 年 5 月 24 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There was a lovely hotel welcoming and staff couldn’t be nicer. The hotel’s location is perfect in the hustle and bustle of Hanoi. The room was big, clean and quiet with comfy beds. I couldn’t fault this hotel and would definitely recommend.
2024 年 5 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2024 年 5 月 13 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of customer services.We are so proud of the friendly and caring staff that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 (良い)

Selena、Glendora

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A good location next to the lake. The staff were very helpful and courtesy. The bathroom was very nice with hot water. Better lighting would be great for the bathroom and desk in the room. Breakfast included in my package was good with enough varieties offered. This is a solid place to stay and convenient and safe.The shopping was not as exciting because most vendors were selling the same thing. I would stay here again.
2024 年 5 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you" is not enough to express our gratitude for your kind words and high level of service. We are very proud of the friendly and attentive staff at Hanoi Media Hotel and Spa, the comfortable (daily free drinking water) and stylish rooms and the enjoyable stay. We will of course continue to provide impeccable service to our valued guests. I wish you a pleasant trip to Southeast Asia and a pleasant experience. Thank you,

8/10 (良い)

Elke

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The location of the hotel is great to experience Hanoi in all it's facets. The rooms are clean and some parts (bathrooms) have been renovated recently. Other parts can do with a refresh. Staff is very friendly and helpful.
2024 年 4 月に 4 泊滞在
Jasonからの返信 (投稿日 : 2024 年 4 月 7 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

Aleksandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 3 月 21 日)
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

Annie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is at good location, staff is very helpful.
2024 年 3 月に 2 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 3 月 21 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

Annie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful staff. Great location. Our hotel room had a balcony and it had a nice view of the area along with some seating and decor. Would recommend.
2024 年 3 月に 1 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 3 月 21 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 (良い)

Huonc

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Room was clean and spacious for old town!
2024 年 3 月に 2 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 3 月 21 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 (良い)

Mario

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr saubere Zimmer mit allem was man braucht. Wir hatten ein Fenster zum Innenhof was schade war, da kaum Licht reinkam.
2024 年 2 月に 1 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 3 月 21 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

HONG XIN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
The best part of the hotel is the location, closing many hot spots. And the staffs from the front desk were very nice. They were very helpful on introducing us with the food and the areas.
2024 年 1 月に 2 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 2 月 17 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

6/10 (普通)

Christopher

良かった点 : 清潔度
2024 年 1 月に 2 泊滞在
Jason Phanからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you so much for your recent staying.Wish you all the best and Happy New Year

10/10 (非常に良い)

Guillaume

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in the Old Quarter, with service and amenities designed with foreign visitors in mind. All staff speak excellent English. Room was comfortable, breakfast had good variety, all staff were very service-oriented. I would not hesitate to stay again.
2023 年 12 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 1 月 4 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 (非常に良い)

Chun Ting

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 1 月 4 日)
“Thank you” is not enough to show our appreciate to you.We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 (非常に良い)

Joel

良かった点 : 清潔度、スタッフとサービス
Good hotel with great staff!
Good hotel with extremely friendly staff! The hotel is in a great location (walking distance to everything). The hotel is slightly outdated and our room would need to be refurbished within short. Overall we are very happy with our stay, and I recommend this hotel to anyone visiting Hanoi!
2023 年 12 月に 4 泊滞在
Jasonからの返信 (投稿日 : 2024 年 1 月 4 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 (非常に良い)

KA KEUNG

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff. A lovely place to stay, very convenient for shopping and eating around there. Great time !
2023 年 12 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2024 年 1 月 4 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 (非常に良い)

Carl

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Exceptional staff. Very nice hotel
2023 年 10 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 11 月 2 日)
Thank you so much. Wish you all the best.We always look forwards to seeing you again,Best regards,

8/10 (良い)

chung man

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 10 月 8 日)
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

10/10 (非常に良い)

Colin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A Welcoming Hotel
Since finding this hotel a few months back, I always stay here now when in Hanoi. The hotel is in a good location and the rooms are very spacious,clean and well fitted out. But the main reason for staying here is the staff. They are so welcoming and go over the top to make your stay plesant.
2023 年 8 月に 6 泊滞在
Jasonからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Mr. Colin,Thank you so much for your kind feedback.We are always happy to serve you in Hanoi.Wish you all the best. We look forwards to seeing you again.Best regards,

10/10 (非常に良い)

Colin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Friendly helpful Staff
I had 2 stays in Hanoi. The service I received on the first stay meant i canceled my sevond hotel so as to stay back here. Its a lovel boutique type hotel. The small rolms dont have outside wi dows, so worth the extra money for the larger rooms. Its a clean, quiet friendly hotel with staff that go the extra mile to be helpful at all times and mske your stay a pleasure. It was my birthday whikst there. Someone must have seen thus frommy passport copybecause on the day tgey bought to my room a cake. Will definately stay there again.
2023 年 6 月に 6 泊滞在
Jason Phan からの返信 (投稿日 : 2023 年 7 月 7 日)
Dear Mr/ Mrs. Colin,“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

4/10 (不満)

Robert

グループ旅行
気になった点 : 施設のコンディションと設備、客室の快適度
2022 年 12 月に 3 泊滞在
Dan Laiからの返信 (投稿日 : 2023 年 2 月 8 日)
Thank you for your review

10/10 (非常に良い)

ashutosh

2022 年 12 月に 1 泊滞在

8/10 (良い)

Lam、grand prairie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place great location next to the lake and lots of food nearby.
2022 年 4 月に 3 泊滞在

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 2 泊滞在
Dan Laiからの返信 (投稿日 : 2022 年 4 月 4 日)
Thank you very much for your feedback. We hope to welcome you soon Best regards Dan Lai

10/10 (非常に良い)

Karen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would Highly Recommend
Staff was so friendly and helpful. The rooms are so nice. Comfiest bed, clean, well-stocked, beautiful bathrooms. Nice location. Close to Hoan Kiem, shopping, and lots of food. I would stay here again for sure.
2021 年 3 月に 1 泊滞在
Chris Do -GMからの返信 (投稿日 : 2021 年 4 月 8 日)
Thank you so much for staying at the Media Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I arrived to Hanoi around 12am and I had booked the hotel only the night before. I received a very prompt message back about getting a driver which was around $20 usd. The front desk staff were very helpful and friendly. They even remembered my name and greeted me each time with it. The room was very nice. The bathroom was modern and they provided me with fruit and water for free in the room. I do have to say the walls are very thin and you can here everything going on within the hotel but I was still able to get a good nights rest in the very comfy beds. Also the location is great. Anything you would like to see or do is all within walking distance or a short grab ride away.
2020 年 3 月に 3 泊滞在
Hannah Uongからの返信 (投稿日 : 2020 年 3 月 26 日)
Thanks so much for your excellent feedback regarding your recently stayed with us. We are all so happy to be known that you enjoyed your every moment & service here. We will try our best to keep it up & deliver to all customers. We wish you all the best in your life & do look forward to seeing you again here on the nearest other vacation. Best Regards,

8/10 (良い)

Glenn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 3 月に 3 泊滞在
Hannah Uongからの返信 (投稿日 : 2020 年 3 月 19 日)
Dear Glenn, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 (非常に良い)

Adeline Wei Qi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great water pressure to bath comfortably
There is a lot of details and tech in the room I stayed like auto off lights and the water pressure for the rain shower was superb! Would recommend anyone to stay for some comfy night.
2020 年 3 月に 1 泊滞在
Hannah Uongからの返信 (投稿日 : 2020 年 3 月 18 日)
Dear Mr/Ms. Adeline Wei “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 (非常に良い)

Leonard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great located in central Hanoi.
Great located in central Hanoi. Very friendly and service minded staff. Comfortable beds and great breakfast.
2020 年 3 月に 2 泊滞在
Hannah Uongからの返信 (投稿日 : 2020 年 3 月 18 日)
Dear Mr. Leonard, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 (非常に良い)

Sila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Incredibly friendly staff, nice location, great stay overall.
2019 年 12 月に 5 泊滞在
Ms. Su - Sales Managerからの返信 (投稿日 : 2020 年 2 月 13 日)
Dear Sila, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager Hanoi Media Hotel and Spa

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月に 3 泊滞在
Ms. Su - Sales Managerからの返信 (投稿日 : 2020 年 2 月 13 日)
Dear George, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager

10/10 (非常に良い)

TMiwa、Seattle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 4 nights. Staff was very friendly and always willing to help. The wi-fi connection was a bit unstable and gets dropped quite often during our stay there that I had to not only manually reconnect but also restart my i-phone all together. The breakfast was absolutely excellent! a good mix of Vietnamese (pho, salad, stir fried rice/veggies etc.) and Western (eggs, toast, etc). Excellent location in the heart of old quarter, too. I will definitely be back!
2019 年 11 月に 4 泊滞在
Jenna Nguyenからの返信 (投稿日 : 2019 年 11 月 30 日)
Dear Tomoko, Thank you so much for taking your valuable time to share your experience with other travelers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

8/10 (良い)

Loke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good and friendly
2019 年 11 月に 4 泊滞在
Jenna Nguyenからの返信 (投稿日 : 2019 年 11 月 30 日)
Dear Loke, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa