Minibar, in-room safe, desk, blackout drapes
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Reviews of Haibay hotel

4 out of 5
Haibay hotel
27 Hàng Bông, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 78 out of 138 reviews" "
Rating 8 - Good. 49 out of 138 reviews" "
Rating 6 - Okay. 7 out of 138 reviews" "
Rating 4 - Poor. 3 out of 138 reviews" "
Rating 2 - Terrible. 1 out of 138 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Tyler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our overall experience with this hotel and their staff was not great. The breakfast is subpar compared to what we’ve experienced in other comparable hotels in the area. The room does not match the photo whatsoever. the hotel was extremely noisy
Stayed 2 nights in Apr 2024
Response from Hai Bay on May 8, 2024
Thank you for your feedback. See you soon.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself was great and staff was super friendly, accommodating and helpful. It's insanely busy outside the hotel but I think that's everyone in Hanoi
Stayed 2 nights in Apr 2024
Response from Hai Bay on Apr 23, 2024
Thank you for your feedback. We are looking forward to see you again.

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hai Bay on Apr 15, 2024
Thank you for staying with us. We are regret that your stay did not meet your expectation. We are looking forward to see you soon.

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a Great Location. It was quiet quite as well considering the location. The breakfast was superb, i was surprised how good it was especially the omelette. Great affordable spot!
Stayed 3 nights in Mar 2024
Response from Hai Bay on Apr 12, 2024
Thank you for your feedback. We are looking forward to see you again.

8/10 Good

Annaliza, Ormeau

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in good location, walking distance from everything. Staff were friendly and helpful. Room was decent size and clean. Breakfasrlt was good. Would recommend if you want to stay close to the hustle and bustle of Hanoi.
Stayed 1 night in Mar 2024
Response from Hai Bay on Apr 1, 2024
Thank you for your feedback. We are looking forward to see you soon.

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Hai Bay on Mar 30, 2024
Thank you for your feedback. See you soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at Hai Bay. Good value. Clean and comfortable. Centrally located.
Stayed 2 nights in Mar 2024
Response from Hai Bay on Mar 29, 2024
Thank you for your feedback.

10/10 Excellent

Nicole

Traveled with partner
Liked: Amenities
Great service provided and we enjoyed the spacious room and balcony. Would definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Hai Bay on Mar 26, 2024
Thank you for your feedback. See you soon

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 3 nights in Mar 2024
Response from Hai Bay on Mar 7, 2024
Thank you for staying with us. See you soon.

8/10 Good

Becky

Liked: Cleanliness, staff & service
It’s ok. Good location
Stayed 1 night in Feb 2024
Response from Hai Bay on Mar 2, 2024
Thank you for staying with us. We are looking forward to see you again.

10/10 Excellent

Cormac

Stayed 5 nights in Feb 2024
Response from Hai Bay on Mar 20, 2024
Thank you for staying with us. See you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good places to stay
Very good location to stay and explore the best of Hanoi.
Stayed 3 nights in Feb 2024
Response from HaiBay on Feb 18, 2024
Thank you for your feedback. See you soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Aircon blows direct to bed. Too cold. Water yellowish but ok after long flushing in bath tub
Stayed 5 nights in Nov 2023
Response from Hai Bay on Nov 12, 2023
Thank you for your feedback. See you soon.

10/10 Excellent

Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very comfortable. The breakfast was decent though not too special. I remember Happy who was always happy at the reception desk.
Stayed 1 night in Oct 2023
Response from Hai Bay on Oct 11, 2023
Thank you for your feedback. See you soon.

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023
Response from Hai Bay on Jul 18, 2023
Thank you for staying with us. We are looking to see you again.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
We booked a 2 bed unit, met our needs and was a good value. Staff very helpful, limited breakfast and good.
Stayed 3 nights in Jul 2023
Response from Hai Bay on Jul 17, 2023
Thank you for staying with us. We are looking forward to welcome you again.Best regards

8/10 Good

todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were very comfortable. In Vietnam most hotels do not provide a top sheet for the bed like the United States. Street noise is very loud bring ear plugs. Major traffic street. Staff extremely helpful. Convenient location.
Stayed 4 nights in May 2023
Response from Hai Bay on May 23, 2023
Thank you for staying with us.See you soon.

4/10 Poor

Amy, Edmonton

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This property is at a convenient location. The room was old-bathtub was leaking water every time we shower. The toilet doesn’t flush well.
Stayed 5 nights in May 2023
Response from Hai Bay on May 19, 2023
Thank you for staying with us. We are looking forward to see you again.

8/10 Good

Ida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hai Bay on May 14, 2023
Thank you for staying with us. We are looking forward to see you soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I stayed another night or two.
It is in the middle of Old Quarter. Plenty of restaurants and shops all around you. Old Quarter is a big tourist area so it if very safe to walk around. You have a few historical places with in walking distance (1 KM walk). If you don’t feel like walking that far plenty of taxis and bikes willing to give you a lift.
Stayed 2 nights in Apr 2023
Response from Hai Bay on May 5, 2023
Thank you for staying with us.We are looking forward to see you again.

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, good location
Great hotel, staff very friendly & very helpful, hotel arranged airport pickup, very smooth operation. Good location, room was nice
Stayed 1 night in Apr 2023
Response from Hai Bay on Apr 14, 2023
Thank you for staying with us. We are looking forward to welcome you again.

8/10 Good

Harleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great and very helpful staff
Stayed 2 nights in Mar 2023
Response from Hai Bay on Apr 3, 2023
Thank you for staying with us. See you soon.

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Hanoi you should stay here
What a great place to stay. In the middle of the city and you can walk to see many things. Great food nearby also
Stayed 6 nights in Feb 2023
Response from Hai Bay on Mar 5, 2023
Thank you so much for staying with us. We are looking forward to see you again.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and all round supportive staff. Excellent breakfast, for both quality and quantity. Very nice location, with many shops and restaurants. Clean, nice rooms, fully matching the website photographs.
Stayed 5 nights in Feb 2023
Response from Hai Bay on Feb 28, 2023
Thank you for staying with us. We are looking forward to see you soon.

8/10 Good

Diemngoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room a little small but clean. Location is good. Staff friendly and helpful.
Response from Hai Bay on Jan 9, 2023
Thank you for staying with us. We are looking forward to see you soon.

10/10 Excellent

Marine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Nice. Comfortable. Well situated. Affordable. We will go there again.
Response from Hai Bay on Jan 7, 2023
Dear Marine,Thank you for staying with us. We are looking forward to see you soon.

8/10 Good

Weng

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like: Availability of Wi-Fi in the breakfast area and the verandah. Like: the verandah on the top floor Not a fan of the compact room with limited leg room between the desk area and the bed.
Stayed 8 nights in Nov 2022
Response from Hai Bay on Nov 24, 2022
Thank you for your review. See you soon.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The hotel and staff were great! They were incredibly kind and accommodating. When I had troubles with withdrawing money from ATMs for a few days, they helped me exchange my remaining dollars until the issue was resolved. If I ever have the opportunity to return, I will definitely book here again!
Stayed 9 nights in Sep 2022
Response from Hai Bay on Nov 17, 2022
Thank you for staying with us. See you soon.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many options for hotels in Hanoi's Old Quarter, but we were very pleased with our choice of Haibay Hotel. It is perfectly located for walking trips around Old Quarter, with restaurants, coffee shops and spas literally at every turn. The property seems well maintained, the included breakfast each morning was perfect for us, and the staff was very friendly and helpful. We'd have no problem recommending Haibay Hotel to visitors.
Stayed 2 nights in Nov 2022
Response from Hai Bay on Nov 14, 2022
Thank you. See you again.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi city for the brave
First there were 2 guys at reception who watched us struggle with 3 luggages. We are both 60 plus. Anyway we surrendered our passports n asked to rest on the sofa. We booked for a room with city view and I believe it costs more. Was given 801 with a view of rooftops. While bathing I heard a loud pop and the tv went dead. My sister went down to inform becos the phone wasnt working too. Told to pack up and transfer to 306 but not given keys. We must pack and meet on the 3rd floor. We waited and waited since they have cctv they could see us. Finally I went downstairs and was told to move back to 801. I wouldnt have any of that. Waited again for some fidgeting and got the keys. Theres a balcony we dont use and it was noisy. The aircon wasnt cool sometimes. The water pressure is better than 801 for sure. Housekeeping staff was good. Overall staff is above average. The next door massage was good too. Basically it was an overwhelming time in the streets. We walked with the traffic becos the shop fronts have bikes parked. I learned thats an income for the shop owner. I wouldn't spend more than 2 days in the city next time I visit. Oh btw breakfast was good. The sunny side up eggs done very nicely. Thank you.
Stayed 3 nights in Oct 2022
Response from Hai Bay hotel on Oct 28, 2022
Thank you for staying with us. We are looking forward to welcome you again.

8/10 Good

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the heart of hanoi.
Great location.room are clean and confortable. Wifi is good.
Stayed 4 nights in Oct 2022
Response from Hai Bay on Oct 21, 2022
Thank you for staying with us. See you soon.

8/10 Good

Verified traveler

Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent location, good bed and air conditioning. Very affordable.
Stayed 2 nights in Aug 2022
Response from Hai Bay on Aug 10, 2022
Thank you so much for staying with us. We are looking forward to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice staff, centrally located, and comfy room. Highly recommend!
Stayed 3 nights in Jul 2022
Response from Hai Bay on Jul 28, 2022
Thank you so much for staying with us. We are looking forward to see you soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Hai Bay Management on Feb 24, 2020
Thank you for staying with us. We are looking forward to see you soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hai Bay team on Feb 14, 2020
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from J on Jan 4, 2020
Dear guest, Thank you so much for taking time to write us a review. We hope to see you again soon. Regards,

6/10 Okay

Morita

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
1st room was not as good as expected, bad odor ! Then later they changed the good one, but towel was not clean as should be
Stayed 1 night in Oct 2019
Response from Hai Bay team on Oct 10, 2019
Dear Sir, Thank you to taking your time to review about your experience at Hai Bay Hotel. As we pride ourselves on delivering a memorable experience during your visit, we have unfortunately fallen short of our goal during your recent stay. I would love to hear more from you because this is the only way for us to improve our service. I thank you in advance for your time spent for this. Upholding our commitment to provide a memorable experience with exceptional service, I hope to have an opportunity to better your experience with us whenever a next visit allows. Looking forward to hearing from you soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the old quarter. I followed a recommendation to request a room away from the street and didn't hear any traffic. Staff was great, food was great, highly recommended.
Stayed 6 nights in Apr 2019
Response from HaiBay Team on May 7, 2019
Dear Mr/Ms. Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and clean, great location and the staff are friendly and helpful
Stayed 3 nights in Apr 2019
Response from Hotel Management on Apr 24, 2019
Thank you for staying with us. We are looking forward to welcome you again

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, comfortable, friendly staff
Great stay. -friendly, English speaking staff -great atmosphere and very clean -convenient location 5 min walk to lake Was greeted by friendly staff who carried our bags to the room, offered us welcome drinks (watermelon juice) and cold towels. The lady at reception sat down with us and explained some info about our stay—very good English. Upon checking in we were given a voucher for 2 free drinks at the roof top bar and 100,000 vnd off 500,000 spent at the hotel restaurant. The hotel lobby is beautiful with refreshing scents of lemongrass from an oil diffuser. The rooms are pleasant and very clean. The roof top bar was small but very cool atmosphere. The hotel restaurant and drinks are a bit more expensive than if you went out to a restaurant on the street, and we were somewhat disappointed with the breakfast offered but the dinner was good. Rooms have AC, 2 free water bottles, toiletries (ie. Toothbrushes, razor, etc). Very quiet rooms (we stayed in 603 and 501 — both king sized About a 5 min walk to Hoan Kiem Lake. Lots of restaurants, cafes and shopping nearby hotel. We enjoyed our first night so much we decided to stay a second. In between the two nights we did an overnight cruise in Halong Bay, and Haibay offered to store our bags for free so we didn’t have to haul all of our luggage on the boat. Would definitely recommend this! Definitely recommend to others and would stay here again ourselves if ever back in Hanoi.
Stayed 1 night in Apr 2019
Response from J on Apr 17, 2019
Dear Ms. Caitlin, Thank you so much for your review. We are glad that you enjoyed your stay with us. Hope you can rejoin us again on your next trip in Hanoi and see our improvement. Regards, Hai Bay Team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John at the front desk was amazing! He was incredibly helpful with every request, from making sure the obscene amount of water I consume was in my room to arranging transportation to the airport. The hotel is very new and has a thoughtful design: attractive chevron striped wood floors, thick wood doors/windows in addition to thick glass to insulate sound, huge balcony (in suite) and a very nice layout overall. I will gladly stay at this hotel again!
Stayed 2 nights in Mar 2019
Response from Jamie on Mar 14, 2019
Thank you so much for your comment. We are really glad that you enjoyed your staying. Hope to have the chance to welcome you again soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the central location of the hotel. Staffs were extremely helpful, courteous, and friendly
Stayed 1 night in Feb 2019
Response from J on Mar 29, 2019
Dear valued guest, Thank you so much for your review. We are glad that you enjoyed your staying with us. Hope to see you again on your next trip in Hanoi.

8/10 Good

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent!! Booked a great trip to Sapa through the hotel. Great location!!
Stayed 3 nights in Jan 2019
Response from Haibay Hotel. on Feb 5, 2019
Dear Ms. Kathleen, We are pleased to say thank you for your staying with us. And thank you so much for taking time to give us your precious review, it would be help us a lot to improving. And we hope you will come to visit us again. It's an honor for us to serve you better in the future. Thank you again, and have a good day. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was excellent, 5min walk to the lake and with lots of shops at your doorstep. Staff were excellent, really helpful. The rooms aren’t big, but I think that’s typical in the old quarter. Rooms were comfortable though, had all the usual facilities. A quirk to watch out for, some rooms face an inner courtyard and so people in the opposite room and in the corridor can see you if you don’t draw the curtains. The rooms were surprisingly quiet (we didn’t have the street facing room). The breakfast was good, with a good enough selection. Can order eggs or soup noodle. There is a rooftop bar which does food too - quite nice option if you feel too lazy to venture out. Other things to look out for: taxis, some have faulty meters which charge 5 times. Best to get taxis ordered through the hotel or restaurants. Try the coffees, plenty of coffee shops around. I would definitely recommend Haibay.
Stayed 1 night in Dec 2018
Response from Haibay Hotel on Jan 23, 2019
Dear Sir/Madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, HaiBay Hotel

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right where you want it.
Room was really nice, lovely big soaking tub, good quality bed, and right in the heart of the action( there is traffic noise for this reason). The staff was helpful, English was good, and they went out of their way to do a few extras for us. We really enjoyed it.
Stayed 3 nights in Dec 2018
Response from Hai Bay on Dec 29, 2018
Thank you for your support Ms. Lisa. We are happy that you had a memorable stay with us. We are looking forward to welcome you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Bathrooms could be improved. The drainage of bath water was poor resulting in flooding of the entire bathroom. They should consider putting a ledge between bath n toilet to divert the bath water into the drains. The walls between rooms are thin. I could hear my Japanese neighbour having a conversation on the phone.
Stayed 1 night in Dec 2018
Response from Hai Bay team on Jan 5, 2019
Dear Sir, Thank you for your writing a review about your experience with us. I am so sorry to hear that our facility didn't meet your expectation this time. Please be informed that the problem has been fixed immediatly when we received your comment. Once again, thank you for staying with us. We are looking forward to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt check in. Clean. Good breakfast. Friendly and helpful staff
Stayed 1 night in Dec 2018
Response from HaiBay Team on Dec 19, 2018
Dear value guest, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel . Staff is friendly and welcoming. Room decor is same as shown in the pics.
Stayed 1 night in Dec 2018
Response from Son Pham on Dec 10, 2018
Thank you for staying in our establishment. We appreciate your comments. It would be great if you can share it on trip advisor. Looking forward to welcome you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean. Lots of wood coverings. The room has a balcony. It both a wooden door and a glass sliding door. It is located centrally in the old quarter close to all the attractions and restaurants. The breakfast at the hotel is great. It has a mix of local and western food nicely prepared.
Stayed 1 night in Nov 2018
Response from Son Pham on Dec 10, 2018
Thank you for staying in our establishment. We appreciate your comments. It would be great if you can share it on trip advisor. Looking forward to welcome you again.