Deluxe Suite, 1 King Bed, Business Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, desk
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Reviews of Grand Mercure Hanoi

5 out of 5
Grand Mercure Hanoi
9 CAT LINH, QUOC TU GIAM, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 28 reviews" "
Rating 8 - Good. 3 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian, Sausalito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Grand Mercure Hanoi on Apr 13, 2024
Dear Mr. Brian,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Best regards,Hannah PhanGuest Experience Manager

10/10 Excellent

Nana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place so much. Design of the hotel is immaculate
Stayed 2 nights in Dec 2023
Response from Grand Mercure Hanoi on Feb 15, 2024
Dear Nana,Thank you so much for taking the time to leave us your valuable feedback. We are delighted to hear that you had a wonderful stay with us at Grand Mercure Hanoi. We are very proud to be able to offer a luxurious experience with our immaculate hotel design.At Grand Mercure Hanoi, we strive to ensure that all our guests experience high-quality service from the moment they step into our property until they leave. We are grateful for your kind endorsement of our services, and we look forward to welcoming you back soon!Best regards,Hannah PhanGuest Experience Manager

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
I stay at about 75 to 90 hotels a year and this was the nicest place I stayed at this past year. From top to bottom, it was superb and I will be back.
Stayed 2 nights in Jan 2024
Response from Grand Mercure Hanoi on Jan 12, 2024
Dear Mr. Kenneth,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel mostly because we loved Thang and his team in the rooftop bar , so efficient and friendly that we didn’t want to drink anywhere else Shame about building work next door though was not as noisy as we expected
Stayed 2 nights in Dec 2023
Response from Grand Mercure Hanoi on Dec 23, 2023
Dear Tina, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience at our rooftop bar and appreciate your kind words about Thang and his team. We understand that construction work in the area can be disruptive, yet we are pleased to hear that it was not as noisy as anticipated.At Grand Mercure Hanoi, we aim to create an unforgettable experience for our guests through providing exceptional service and facilities, while ensuring their comfort and safety. We hope that you will stay with us again soon in order to enjoy a peaceful stay in our hotel. Warm regards, Phan Thanh Hoai (Hannah)Guest Experience Manager

6/10 Okay

Eva

Traveled with family
Liked: Cleanliness
There is mis advertising from the hotel as well as from the expedia saying they have hot tub but they don't have that actually. Food is average at the restaurant. Overall, not worth it.
Stayed 2 nights in Nov 2023
Response from Grand Mercure Hanoi on Dec 19, 2023
Dear Eva, Thank you for your feedback on your recent stay at Grand Mercure Hanoi. We are sorry to hear that you were disappointed with the lack of hot tub facilities and the quality of food in the restaurant. At Grand Mercure Hanoi, we strive to provide the best possible experience to our guests and aim to exceed their expectations. We take all feedback seriously and are continuously striving to improve our services. We hope that you will visit us again soon, so that we can show you our commitment to providing an excellent customer experience.Sincerely, Phan Thanh Hoai (Hannah)Guest Experience Manager

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazing, all the facilities were amazing. Hannah the customer manager was extremely helpful and friendly. Outside the premise is another story.
Stayed 3 nights in Nov 2023
Response from Grand Mercure Hanoi on Nov 28, 2023
Dear Peter,We very much appreciate your great feedback at Grand Mercure Hanoi! It is delight to hear that you enjoy the hotel facilities and service. Thank you again for sharing your experience and look forward to welcome you back soon!Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, quality room with modern amenities. Location is super closer to the old quarter, minus all the noise and commotion. Service staff including Thang and the others at the front desk were superb. Food and spa services were all top notch. I travel often for business and this was one of the best hotels I've ever stayed at.
Stayed 4 nights in Oct 2023
Response from Grand Mercure Hanoi on Nov 28, 2023
Dear valued guest,Thank you very much for spending your time to share your great experience at Grand Mercure Hanoi! It is a pleasure to receive positive feedback and it will bring a big motivation for us to improve the quality of service. We hope that your next visit will be as pleasant as the previous one.Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel…friendly and helpful staff! I would stay here again
Stayed 2 nights in Oct 2023
Response from Grand Mercure Hanoi on Nov 28, 2023
Dear Ms. Christina,Thank you very much for your great feedback at Grand Mercure Hanoi! We look forward to welcome you back in the near future.Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023

8/10 Good

Tatiana, Lilydale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property close to everything
Stayed 1 night in Jul 2023
Response from Quang Nguyen on Aug 3, 2023
Dear Tatiana, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang NguyenFront Office Manager

10/10 Excellent

ozgen

Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra

Traveled with family
We had a wonderful stay at the Grand Mecure Hanoi. The hotel is clean and decorated with charming decor. We enjoyed the breakfast each morning with a wide assortment of breakfast food items including an egg and omelet station. We also ate at the restaurant two times which we enjoyed. The pool area is very relaxing after a busy day out on the town and once the pool top bar is open, this will be a fun spot to chill at the end of the day. The hotel staff were warm and friendly and very attentive to all of our needs making our stay very memorable. The hotel is located a little farther away from the major sites and tourist areas but ideal if you are looking for somewhere more quiet and away from the hustle and bustle of the old quarter. I would recommend this hotel for anyone visiting Hanoi
Stayed 6 nights in Jun 2023
Response from Quang Nguyen on Jun 28, 2023
Dear Sandra, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very glad that our team has made you feel welcome and well taken care of during your stay. Your comment will be shared with everyone in the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Quang NguyenFront Office Manager

10/10 Excellent

LUE, Clovis

Stayed 1 night in May 2023
Response from Quang Nguyen on May 28, 2023
Dear Lue, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely,

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Andre Erasmus on Apr 18, 2023
Dear Belinda,We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 star hotel with amazing team
We had the pleasure of staying at the Grand Mercure hotel. We originally booked another hotel but ended up checking out the next day as it wasn’t as described on the booking site. A little scarred, we booked the Grand Mercure for 3 nights. I can honestly say that we left SO impressed with the hotels exceptional service and outstanding features. From the moment we walked in, we was greeted by the friendly and attentive front desk staff who made us feel welcomed and valued as guests. River in concierge team helped us find local restaurants and arranged a day trip to Halong Bay. On the day that we were going to Halong Bay, it was an early 6:30am start and the team kindly volunteered to pack us a breakfast takeaway and coffees for our travels! We had breakfast every morning and one dinner at the hotel restaurant, and the food is delicious. The hotel itself was impressive. It was newly built and had a modern design. The cleanliness of the property was impeccable, and it was evident that the staff took great care in maintaining this. The rooms were fab. The 4 poster bed added a touch of elegance and comfort to my stay, and the smart lighting system is something I’d never experienced before. The Japanese toilet technology was a unique feature that added a luxurious touch to the bathroom experience. Overall, the hotel's nice and new ambiance, cleanliness, good location, and impressive room features made my stay truly memorable. I am already looking forward to next time!
Stayed 3 nights in Apr 2023
Response from Quang Nguyen on Apr 17, 2023
Dear Victoria, We very much appreciate your feedback regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive compliments from our valuable guests. Your comments will be shared with Mr. River and the whole team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang Nguyen Front Office Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Modern Hotel - Great option for Hanoi!
The Grand Mercure is new hotel with clean and modern furnishings. It was a great choice of hotel close but far enough away from the old town to ensure a quiet surrounding area. Staff were helpful and welcoming. Breakfast was wide ranging and very good. A very comfortable and pleasing choice of accommodation for an active visit to Hanoi.
Stayed 3 nights in Dec 2022
Response from GM on Jan 26, 2023
Dear Mr. Steven, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel in a great location. Rooms are lovely, and the view is exceptional. The staff are also a super helpful - Joseph in particular really went the extra mile. Will definitely stay here again, probably one of the best hotels in Hanoi.
Response from GM on Jan 26, 2023
Dear Mr. Joshua, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with our Guest Service Agent Joseph. I am sure that this feedback will serve as an encouragement to him as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

10/10 Excellent

CHIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Grand Mercure Hanoi on May 2, 2024
Dear CHIKA,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Best regards,Hannah PhanGuest Experience Manager

10/10 Excellent

YA-HSUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, worth to try.
Stayed 2 nights in Feb 2024
Response from Grand Mercure Hanoi on Feb 21, 2024
Dear Ya-hsuan,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager

6/10 Okay

Morten Valdemar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Vi havde to overnatninger på Grand Mercure Hanoi omkring nytår. Stedet ligger centralt og faciliteterne er gode. Det samme gælder morgenmaden som er rigtig god med meget variation. Vi oplevede desværre en dårlig service fra start. Først kunne de ikke finde vores booking og stillede spørgsmålstegn. Ikke det man forventer ved et 5-stjernet hotel. Derudover skulle vi betale for morgenmad på stedet og kunne ikke sætte på rummet, da vi ikke havde lagt “depositum”. Lidt svært at se, hvorfor det er nødvendigt når man har betalt 200 EUR per nat.
Stayed 2 nights in Dec 2023
Response from Grand Mercure Hanoi on Jan 4, 2024
Dear Mr. Morten Valdermar,Thank you for taking the time to share your experience at Grand Mercure Hanoi. We are delighted to hear that you enjoy the hotel facilities and breakfast. Our staff strives to ensure a smooth and pleasant stay for our guests and we appreciate your kind words about them. We regret that the check in process was not smoothly and very much appreciate you bring this matter to our attention. We have taken note of your comments and will work to improve our services in the future. We look forward to welcoming you back soon.Your sincerely,Hannah PhanGuest Experience Manager

10/10 Excellent

Ricarda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa Bereich und hervorragendes Personal.
Stayed 2 nights in Dec 2023
Response from Grand Mercure Hanoi on Dec 19, 2023
Dear Ricarda,Thank you very much for your great feedback at Grand Mercure Hanoi! It is delighted to hear that you enjoyed our hotel facilities and service. We look forward to welcoming you back soon.Best regards,Phan Thanh Hoai (Hannah)Guest Experience Manager

4/10 Poor

antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I guess they must give EXPEDIA bookers the least desirable rooms....? In my case, even though it was on the 13th floor, my room overlooked a construction site that went all ALL NIGHT! There is no excuse for that, it is a construction site for a new skyscraper that will go on for many months and the noise is constant. The staff is friendly but who assigns the rooms is NOT !
Stayed 1 night in Nov 2023
Response from Grand Mercure Hanoi on Dec 19, 2023
Dear Mr. Antonio,Thank you for taking the time to share your feedback on your stay with us. We are sorry to hear that the room you were assigned was noisy due to the construction site nearby. At Grand Mercure Hanoi, we strive to provide our guests with a comfortable and relaxing stay. We understand how frustrating this can be and truly apologize for any inconvenience caused. We value your feedback and take it very seriously, and we hope that despite this experience, you will consider visiting us again as we would love to have the opportunity to make it up to you in the future. Sincerely,Phan Thanh Hoai (Hannah)Guest Experience Manager

10/10 Excellent

Peter

Stayed 3 nights in Sep 2023
Response from Quang Nguyen on Sep 18, 2023
Dear Peter,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Nguyen The QuangFront Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great staff
Excellent hotel. Really friendly and helpful staff. The rooms are really gorgeous, and you can sense that the hotel is brand new. The interior and decorations were really beautiful. The breakfast was also excellent
Stayed 1 night in Jul 2023
Response from Quang Nguyen on Jul 6, 2023
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Quang Nguyen Front Office Manager

10/10 Excellent

Charles

Stayed 1 night in May 2023
Response from Quang Nguyen on May 15, 2023
Dear Charles, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang NguyenFront Office Manager