4/10 (不満)
宿泊されたお客様
家族旅行
2024 年 6 月 6 日
良かった点 : 清潔度
気になった点 : 客室の快適度
Double check your Booking
Can't review 1 bedroom. Had prepaid confirmation with this picture, but was told we had rented Studio (not this picture). Owner said "too bad -Expedia error". We were displeased - we NEVER rent ground floor. No option was offered. Studio is large, clean former storefront. The only windows face the sidewalk. Very noisy people upstairs. When roof sprung multiple leaks, we discovered moldy ceiling in rear storage area. We immediately called nearby hotel for a room and packed. We reported leaks & Owner made arrangements for crew to fix, but we couldn't stay near mold. When informed we were going, other housing option was offered. Wish that had been the case when we arrived. Only after complaining to hotels.com, did we received a small refund from owner (& a website credit) not equal to what 2nd room cost. We never saw the one bedroom. The studio is spacious, the location is good, and it was easy to contact the owner. But we didn't book this space and ceiling stains & mold indicate that leaky is nothing new.
宿泊されたお客様
2024 年 5 月に 5 泊滞在