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The Fontenay

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Luxury
5.0 star property
9.6

Exceptional

Lakeside luxury with rooftop pools

Panoramic Alster Lake views grace the rooftop terrace with its indoor-outdoor pool creating a serene urban retreat. The spa area offers rejuvenating treatments plus an ice fountain. Below, three restaurants serve high-end cuisine with freshly prepared dishes delivered piping hot.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
The current price is ￥69,540
￥74,408 total
includes taxes & fees
Aug 18 - Aug 19

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Classic Room (Fontenay)

Premium bedding, minibar (some free items), in-room safe, desk

Classic Room (Fontenay)

  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room (Fontenay)

Premium bedding, minibar (some free items), in-room safe, desk

Deluxe Room (Fontenay)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room (Fontenay)

A modern hotel room with a large balcony, a sofa, a chair, a desk, and a dining table.

Premier Room (Fontenay)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Fontenay, Alster)

A modern hotel room with a large bed, a balcony with a view, and a dining area.

Deluxe Room (Fontenay, Alster)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Premium bedding, minibar (some free items), in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite

A modern living room with a dining area, large sliding glass doors leading to a balcony, and a view of trees.

Premier Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Twin Room (Fontenay)

A hotel room with two beds, a desk, and a chair. There is a large window with a view of the city.

Classic Twin Room (Fontenay)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite (Fontenay)

Premium bedding, minibar (some free items), in-room safe, desk

Suite (Fontenay)

  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Suite (Alster)

A dining area with a long table set for six, large windows, and a view of the outdoors.

Suite (Alster)

  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite (Panorama)

Premium bedding, minibar (some free items), in-room safe, desk

Suite (Panorama)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Senator)

Premium bedding, minibar (some free items), in-room safe, desk

Suite (Senator)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Park)

A modern living room with a sofa, armchairs, a coffee table, and a floor lamp.

Suite (Park)

  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Suite (Europa)

Premium bedding, minibar (some free items), in-room safe, desk

Suite (Europa)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located in Eimsbuettel neighborhood, The Fontenay is connected to a rail/subway station. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and some of the area's activities can be experienced at St. Pauli Piers and Hamburg Cruise Center. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclays Arena. Visit our Hamburg travel guide
Map
20354, Hamburg, Fontenay 10

What's nearby

  • A river with boats, a large building with flags, and a modern skyscraper.
    Alster Lakes
    1 min walk - 0.2 km
  • A historic building with a red-tiled roof, classical columns, and a central dome.
    University of Hamburg
    12 min walk - 1.0 km
  • A river with buildings in the background, a street lamp, and cherry blossoms in the foreground.
    Inner Alster Lake
    13 min walk - 1.1 km
  • A large building with a spire, a fountain, and a body of water.
    Jungfernstieg
    13 min walk - 1.1 km
  • Congress Center Hamburg
    13 min walk - 1.2 km

Getting around

  • Hamburg Dammtor Station
    10 min walk
  • Dammtor S-Bahn
    11 min walk
  • Hamburg Airport (HAM)
    28 min drive

Restaurants

  • Henriks Bar & Restaurant
    6 min walk
  • Osteria Due
    1 min walk
  • Café Bodo's Bootssteg
    6 min walk
  • Espresso House
    9 min walk
  • Fontenay Bar
    3 min walk

About this property

The Fontenay

  • Luxury hotel near Reeperbahn
  • Take advantage of an adjacent golf course, a terrace, and shopping on site at The Fontenay. Indulge in a body treatment, a body scrub, and a body wrap at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
  • Other perks include:
    • An indoor pool and an outdoor pool, along with sun loungers
    • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
    • A roundtrip airport shuttle (surcharge), an electric car charging station, and babysitting (surcharge)
    • A front-desk safe, meeting rooms, and tour/ticket assistance
    • Guest reviews speak well of the helpful staff
  • Room features
  • All 130 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
  • Other amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with showers and bidets
    • Flat-screen TVs with premium channels
    • Electric kettles, daily housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in GreenSign Hotel, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (EUR 40 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; EUR 42 for adults and EUR 21 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium Lounge
  • Lakeside
  • Osteria due
  • Parkview

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2018
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s Lakeside Restaurant is closed on Sundays and Mondays.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 5 to October 11:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 42 for adults and EUR 21 for children
  • Airport shuttle fee: EUR 175 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 40 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some wind, solar, and geothermal energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

This hotel is rated 5 stars.

Frequently asked questions

Does The Fontenay have a pool?

Yes, this property has an indoor pool and an outdoor pool. The pool is closed seasonally each year from October 5 to October 11.

How much does it cost to stay at The Fontenay?

As of Jul 18, 2026, prices found for a 1-night stay for 2 adults at The Fontenay on Aug 18, 2026 start from ￥69,540, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fontenay pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for EUR 40 per day.

What time is check-in at The Fontenay?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Fontenay?

Check-out is at noon.

Does The Fontenay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 175 per vehicle applies.

Where is The Fontenay located?

Located in Eimsbuettel, this luxury hotel is within 1 mi (2 km) of Alster Lakes, Hamburg Messe and Congress, and Hamburg City Hall. Reeperbahn and Miniatur Wunderland are also within 3 mi (5 km). Dammtor S-Bahn is 11 minutes by foot and Stephansplatz U-Bahn is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Fontenay Reviews

9.6

Exceptional

10

Cleanliness

9.6

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 493 out of 557 reviews
Rating 8 - Good. 36 out of 557 reviews
Rating 6 - Okay. 14 out of 557 reviews
Rating 4 - Poor. 6 out of 557 reviews
Rating 2 - Terrible. 8 out of 557 reviews

Reviews

Verified

10/10 Excellent

Robert C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning Contemporary hotel with sweeping architecture, large, generous rooms, highly engaged and competent staff, terrific dining options, and wonderful view of the river and all of the activities that summer brings there. Really wonderful place to stay if travel brings you for some reason to Hamburg.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Klaus

Liked: Cleanliness, amenities
Disliked: Staff & service
Nice rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Søren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont know where to begin😊. This is the most amazing hotel I have stayed at.. The room is beautifull, the staff is absolutely amazing and helpfull in any way. The food, the bar, the suroundings= wauw!!! Dont miss out on this hotel.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing hotel in Hamburg - live everything about it - the rooms, the atmosphere, the pool, the food and the amazing staff whi went beyond our family! Can’t wait to be back 💙
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ka Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is nice. Staffs are really helpful and friendly. Room is good as always.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel on the beautiful Alster Lake. All the amenities you would expect and a friendly and professional staff.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a thoroughly enjoyable stay at the Fontenay. The staff were excellent- polite and friendly with knowledge of the city. Cannot recommend highly enough!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel. Great staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic chic hotel. Beautiful design great staff especially the concierge team. Rooms are funky and pool area amazing. Grounds and restaurants stunning too. Totally recommend this place.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

KEITH MORGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property

Excellent property , rooms have very high level of detail . Good food and very attentive staff!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and thoughtful.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in six months! Excellent location. Modern Superb spa. Best hotel in Hamburg
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is spectacular. If you're looking for a quiet place with great facilities, this is your hotel in Hamburg. The staff service is also very good. The hotel is not exactly in the city center, but within a 15-20 minute walk, you can reach the central area.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Shahroz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend getaways

It’s the best hotel in Hamburg for sure Great location, great staff , thank you for everything One thing I like to point as less satisfying, the gym is too small and not equipped enough for this standard hotel unfortunately We will be back soon , best in Hamburg
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Anemona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious property, high end technology, gorgeous grounds and perfect amenities. The stuff was friendly, professional and very courteous . Everything was perfection.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion the best 5-star hotel in Hamburg. The FONTENAY is characterized by modernity and luxury. The hotel offers everything from modern, well-kept rooms to the outstanding SPA area with treatments. I really liked the architecture of the building and the smart home controls for the building automation.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true five star experience

I loved this hotel and everything about it. Especially the service minded staff that really treated us well while being personal. The only downside was the pool that was rather cold to swim in - after all they have a nice outdoor area (which obviously must cool the water). All in all, a true five star experience.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sublime!

Four days of pure luxury. We upgraded to the Europa suite and it was the most magical venue for Christmas. We enjoyed a magnificent Christmas lunch, delicious breakfasts and wonderful room service meals. The staff were absolutely phenomenal. We really don’t have enough superlatives for our stay at the Fontenay. Worth every penny!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

LEIGH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality hotel from bygone era

Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era! We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different. Position on the lake was perfect.
Stayed 5 nights in Aug 2023
Verified

2/10 Terrible

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel in arguably the best residential area in Hamburg , right on the Alster lake. Fantastic choice at breakfast , hot dishes are prepared in the kitchen and delivered to your table piping hot which is not always the case with a buffet. Freshly made carrot and apple juice. Light switches in the room are very modern and not easy to operate Very expensive dining but fresh ingredients and value for money if you can afford it
Stayed 1 night in Sep 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing high tech hotel!

Overall the hotel property was excellent! The rooms were spacious and very modern -incorporating best of class technology for room controls. The service for the restaurant could be improved - as we felt the waiters were not well versed with the menu and might not be as trained. We didn’t understand what the purpose of the bar at the atrium when the waiters still had to go to the rooftop bar to get drinks. Our toilet rolls were replaced when the rooms are serviced which felt unnecessary. Loved the spa which was great for rewinding after the 2 weeks road trip we just did.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

junida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an absolutely perfect experience at The Fontenay. What set this experience and hotel apart from the rest, is the attention to detail in each step of our stay, from the hospitality of the team to the polished atmosphere and delicious bites. Everyone has been so welcoming however a special highlight to Lukas Sarnow. He has been so above and beyond and every second of our stay. He is the embodiment of GREAT HOSPITALITY. His patience, his attitude, his knowledge, his gentle manner have been a delight. If you are planning a trip to Hamburg you should definitely consider The Fontenay.
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Ne-Win

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you just need a place to sleep at and nothing else, this is a 5* hotel. The room is the best I ever had. If you want more than a sleeping place, and a full 5* hotel with proper Spa and Gym and the service with it, the Fontenay is sadly a disappointment. My experience might be heavily personal but I still think it speaks enough about the hotel in itself. We were there with my girlfriend for 5 days, and the sauna was broken the entire duration of our stay. I understand that those things can happen but the explanations we got changed from one person to another, which just made it seemed that they had not idea what was going on, and did not bother hurrying up to fix it. Their compensation was a champagne bottle that we had to send back since my girlfriend is pregnant and cannot drink alcohol. That was all the hotel did for us, and probably for the other complaining guests, so you can understand why I feel the Fontenay is not worth 5*. The gym is also too small, it is probably half the size of one of their room and is simply lacking equipment for those who want more than just running on a treadmill. It is a shame because the hotel is beautiful inside and the rooms are incredible, but it does not compensate its other weaknesses.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Bijan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2024