Novotel Hamburg City Alster

Hotel in Hamburg with a full-service spa and a fitness center

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Where to?

Dates

November 2025

December 2025

In-room safe, laptop workspace, blackout drapes, soundproofing

Novotel Hamburg City Alster in Hamburg-Nord provides a quiet escape surrounded by gardens. Guests can enjoy relaxing treatments at Wellnessbereich spa, stay connected with in-room WiFi, exercise at the gym, or handle business matters in the 24-hour business center.

Excellent

Popular amenities

Bar
Spa
Room service
Parking available
24/7 front desk

￥16,815 total

includes taxes & fees

Nov 16 - Nov 17

Room options

Check availability for these dates

Tonight

Oct 28 - Oct 29

Tomorrow

Oct 29 - Oct 30

All rooms

1 bed

2 beds

Showing 4 of 4 rooms

Standard Twin Room, 2 Twin Beds

Exceptional

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Eco-friendly toiletries

Rainfall showerhead

Private bathroom

25 sq m
Sleeps 2
2 Twin Beds

Standard Double Room, 1 Double Bed with Sofa bed

Wonderful

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Sofa bed - double

Blackout drapes/curtains

Eco-friendly toiletries

Rainfall showerhead

25 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Superior Double Room, 1 Double Bed with Sofa bed

Good

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Sofa bed - double

Blackout drapes/curtains

Bathrobes

Eco-friendly toiletries

25 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Standard Double Room, 1 Double Bed

Exceptional

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Eco-friendly toiletries

Rainfall showerhead

Private bathroom

25 sq m
Sleeps 2
1 Double Bed

About the neighborhood

22087, HH, Hamburg, Luebecker Str. 3

What's nearby

Hamburg City Hall - 4 min drive - 3.0 km
Miniatur Wunderland - 5 min drive - 3.7 km
Hamburg Cruise Center - 5 min drive - 3.7 km
Elbe Philharmonic Hall - 6 min drive - 4.3 km
Reeperbahn - 6 min drive - 4.7 km

Getting around

Lubecker Street U-Bahn - 4 min walk
Hamburg Central Station - 18 min walk
Hamburg Airport (HAM) - 29 min drive

Restaurants

‪Pars - ‬6 min walk
‪HBB Bistro - ‬9 min walk
‪Mit Herz und Zucker - ‬5 min walk
‪Curry Lounge - ‬7 min walk
‪La Serenissima - ‬8 min walk

About this property

Novotel Hamburg City Alster

Upscale hotel near Miniatur Wunderland

At Novotel Hamburg City Alster, you can look forward to a garden, dry cleaning/laundry services, and a bar. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a gym and a steam room.

Additional perks include:

Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
A vegetable garden, multilingual staff, and a 24-hour front desk
A front-desk safe, a banquet hall, and 7 meeting rooms
Guest reviews say good things about the helpful staff

Room features

All 210 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.

Extra amenities include:

LED light bulbs and eco-friendly cleaning products
Bathrooms with rainfall showers and eco-friendly toiletries
LCD TVs with satellite channels
Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Family Room, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Pet friendly
Free WiFi
Restaurant
Air conditioning

￥14,931 total

includes taxes & fees

Nov 2 - Nov 3

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Covered self parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
A bar/lounge
A restaurant

Things to do

Full-service spa
Gym
Sauna
Steam room
TV in common areas

Family friendly

Children's games
Children's toys
In-room crib
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

7 meeting rooms

Outdoors

Garden
Vegetable garden

Full-service spa

Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

More

1 building
5 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2004
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

LCD TV with satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service

More

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board on request
Laptop workspace
LED lighting
Phone
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 15 and younger eat free breakfast

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately EUR 27 per person
Covered self parking fee: EUR 27 per night (in/out privileges)
Pet fee: EUR 20 per pet, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

We should mention

Parking height restrictions apply

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg

Novotel Hamburg Alster Hotel

Novotel Alster Hotel

Novotel Hamburg Alster

Novotel Alster

Hamburg Novotel

Novotel Hamburg City Alster Hotel

Novotel Hamburg City Alster Hamburg

Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Is Novotel Hamburg City Alster pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Novotel Hamburg City Alster?

As of Oct 28, 2025, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on Nov 16, 2025 start from ￥15,715, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel Hamburg City Alster?

Self parking is available for EUR 27 per night.

What time is check-in at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Hamburg City Alster?

Check-out is at noon.

Where is Novotel Hamburg City Alster located?

Located in Hamburg-Nord, this spa hotel is 0.7 mi (1.1 km) from Alster Lakes and within 3 mi (5 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Reeperbahn is 2.8 mi (4.5 km) away. Lubecker Street U-Bahn is only a 4-minute walk and Lohmuhlenstrasse U-Bahn is 5 minutes.

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Novotel Hamburg City Alster Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

ABHIJIT

Aug 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We enjoyed our stay in the hotel.

Stayed 1 night in Aug 2025

8/10 Good

Evan

Jul 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel.

Stayed 1 night in Jun 2025

10/10 Excellent

Tamarra

Jun 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location!

Stayed 1 night in Jun 2025

10/10 Excellent

Alistair

Aug 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.

Stayed 4 nights in Aug 2025

10/10 Excellent

Philippe

Jun 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very friendly staff. Two nice days.

Stayed 2 nights in Jun 2025

10/10 Excellent

Margit

Aug 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Super

Stayed 3 nights in Aug 2025

8/10 Good

Eric

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.

Stayed 7 nights in Aug 2025

8/10 Good

Shue

Nov 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed staying the Hotel.

Stayed 1 night in Nov 2024

10/10 Excellent

Natalija

Dec 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff are friendly, room is comfortable, food nice.

Stayed 4 nights in Dec 2024

10/10 Excellent

Remo

Sep 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

..

Stayed 1 night in Sep 2025

10/10 Excellent

David

Jun 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was great

Stayed 1 night in May 2025

10/10 Excellent

Alireza

May 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Nice, clean and helpful personal 🙏

Stayed 1 night in Apr 2025

10/10 Excellent

Markus

Aug 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

.

Stayed 3 nights in Jun 2025

8/10 Good

Shafaq

Feb 22, 2025

Liked: Cleanliness, staff & service

The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.

Stayed 3 nights in Feb 2025

10/10 Excellent

Bulut

Jul 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

-

Stayed 2 nights in May 2025

10/10 Excellent

Ron

Jan 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!

Stayed 1 night in Jan 2025

8/10 Good

Torsten Andersen

Jun 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

.

Stayed 2 nights in Jun 2025

10/10 Excellent

Ingo

Feb 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

.

Stayed 1 night in Feb 2025

10/10 Excellent

Marco

Jan 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

-

Stayed 3 nights in Jan 2025

6/10 Okay

David

May 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy).

Stayed 3 nights in May 2025

2/10 Terrible

suresh

Dec 3, 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.

Stayed 3 nights in Nov 2024

10/10 Excellent

Theresa

Oct 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wir haben uns sehr wohlgefühlt und kommen gerne wieder.

Stayed 3 nights in Oct 2025

10/10 Excellent

Jürg Walter

Oct 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Alles top.

Stayed 4 nights in Oct 2025

10/10 Excellent

Frank

Oct 7, 2025

Liked: Amenities

Kurzurlaub mit Family & Friends. Sehr freundliche Mitarbeiter, gute Atmosphäre. War alles prima - kommen gerne wieder.

Stayed 2 nights in Oct 2025

10/10 Excellent

Mandy

Oct 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Das Personal war sehr nett. Die Parkgebühren sind sehr hoch. Das Frühstück war prima, es fehlte an nichts.

Stayed 2 nights in Oct 2025

Expedia's Latest Trends

Novotel Hamburg City Alster

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Photo gallery for Novotel Hamburg City Alster

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds

Highlights

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

Standard Double Room, 1 Double Bed with Sofa bed

Highlights

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Novotel Hamburg City Alster

Awards and affiliations

Similar properties

Courtyard by Marriott Hamburg City

Courtyard by Marriott Hamburg City

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Have a question?

Novotel Hamburg City Alster Reviews

Reviews

Excellent

8.8/10

8.8/10

8.8/10

8.8/10

8.6/10

Reviews

8/10 Good

ABHIJIT

ABHIJIT

8/10 Good

Evan