Hakone Pirate Ship

Very clean, spacious room in a quiet neighborhood. Staff was very helpful and friendly. Would recommend staying here.

I had a great stay at Premium Apart MONday Ginza EAST! The hotel was very clean, comfortable, and well-maintained, and the staff were incredibly friendly and helpful. My flight ended up being delayed, and I needed to extend my check-out time at the last minute. Even though there was an additional cost, the process was so easy and smooth, which I really appreciated, especially during an already stressful travel day. Overall, I was very happy with my stay and really appreciated how accommodating and kind the staff were. I would definitely stay here again!

Staff was welcoming and helpful, but I was surprised how small the lobby and reception area were. There were bicycles parked in the lobby area which made it a bit crowded. The restaurant didn't appeal to us, but to each his own. The room was very small, but was clean. However, one of the towels was ragged with holes in it. I thought the hotel would be a bit more grand based on the photos online, but all in all, it was a pleasant stay.