Palaces in Hainan

"Staff in the hotel is friendly and so helpful! But the executive lounge is terrible, not many snacks or drinks. No staff in it for any service, only one check your room number in the entry."

"Nice staff love the water park!!!"

"Excellent "

"Super helpful staff. 5 overall room had some minor hits to carpet and curtains that diminished the feeling of a topnotch property. Can’t expect those to be changed out from minor damage but they are noticed. Quality of the build and materials in excellent. Soundproofing is superb so sleep was excellent. Great bed and bedding. Location convenient to excellent food and shopping. "

"Very good hotel"

"Location of hotel is incredible. The lawn and swimming pools are well maintained, though rooms are a bit old. Everything is super clean and staff is very friendly. Breakfast could be a bit better. Overall our family enjoyed the stay. "

"Assistant front desk manager was brilliant he provided us with service above and beyond our expectations and made us feel very welcome. He is an excellent ambassador for this hotel. We appreciated him providing us personal service."

"Goog"