Does Novotel Ha Long Bay, have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM.

How much does it cost to stay at Novotel Ha Long Bay,?

As of Sep 30, 2025, prices found for a 1-night stay for 2 adults at Novotel Ha Long Bay, on Oct 16, 2025 start from ￥4,949, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Ha Long Bay, pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Ha Long Bay,?

Self parking is free at this property.

What time is check-in at Novotel Ha Long Bay,?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does Novotel Ha Long Bay, provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1190000 per vehicle applies.

Where is Novotel Ha Long Bay, located?

Located in Bai Chay, this hotel is within a 15-minute walk of Bai Chay Beach, Dragon Park, and Typhoon Water Park. Ha Long International Cruise Port and Ha Long Night Market are also within 3 mi (5 km).

Novotel Ha Long Bay, Reviews, Deals & Photos 2025

10/10 Excellent

tien hoang

May 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service personnel excellent

Stayed 2 nights in May 2025

4/10 Poor

ISSEI

Jul 30, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

BAD

Stayed 2 nights in Jul 2025

10/10 Excellent

husna

Nov 28, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were friendly and the food in their restaurant was lovely.

Stayed 2 nights in Nov 2023

8/10 Good

Ben

Apr 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.

Stayed 2 nights in Apr 2025

10/10 Excellent

Jamie

Jul 31, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the food from the restaurant. Hotel staff were helpful.

Stayed 1 night in Jul 2023

10/10 Excellent

XUAN TRU

Jul 24, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent Room Design

Stayed 2 nights in Jul 2023

6/10 Okay

Thomas

Nov 25, 2022

Liked: Staff & service, amenities

The staff was great but the hotel could use a makeover.

Stayed 1 night in Nov 2022

10/10 Excellent

poonam

Nov 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 1 night in Nov 2024

10/10 Excellent

ASHOK

Nov 15, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality with Smile at Novotel Halong Bay

We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF

Stayed 4 nights in Nov 2022

10/10 Excellent

Van Duc

Dec 25, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi

Stayed 2 nights in Dec 2023

8/10 Good

Emily

Dec 5, 2024

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.

Stayed 2 nights in Dec 2024

10/10 Excellent

Karen Jean

Mar 6, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!

Stayed 5 nights in Feb 2023

6/10 Okay

John

Jun 19, 2023

Liked: Staff & service

Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂

Stayed 5 nights in Jun 2023

8/10 Good

James myongtong

May 22, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

i could not sleep beacause It was performimg and concert late at night in front of Hotes of City hall park area and Too many kids chatttering in the corridors of the hotel does not take any restrictions

Stayed 2 nights in May 2023

8/10 Good

Nigel

Oct 9, 2023

Liked: Amenities

Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it

Stayed 3 nights in Oct 2023

4/10 Poor

Sebastian

Oct 19, 2023

Liked: Staff & service

This hotel is not suitable for families with young children. There is loud music until midnight every day. The backside of the building is partly damaged. The carpark has no proper lightnings and is messed up with a lot of old stuff (motor cycling parking). Inside our apartment there have been a lot of ants. Generally this hotel has seen his best years already and need to be maintained significantly.

Stayed 2 nights in Oct 2023

2/10 Terrible

Chi

Apr 3, 2023

Disliked: Staff & service, amenities, property conditions & facilities

We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again

Stayed 1 night in Apr 2023

4/10 Poor

Tan

Jun 13, 2024

Liked: Cleanliness, staff & service

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.

Stayed 2 nights in Jun 2024

10/10 Excellent

Hà

Sep 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Phù hợp với tầm giá

Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Sep 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Tres bon sejour endroit agreable. Personnel tres avcuillant je recommande

Stayed 2 nights in Sep 2025

10/10 Excellent

tien hoang

May 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Service personne excellent

Stayed 1 night in May 2025

10/10 Excellent

Carmen

May 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

8/10 Good

Katja

Feb 6, 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Feb 2025

8/10 Good

Ricardo

Jan 1, 2025

Stayed 4 nights in Dec 2024

8/10 Good

CHUL

Dec 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

Novotel Ha Long Bay,

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