Is City Bay Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at City Bay Hotel?

Self parking is available for a fee.

What time is check-in at City Bay Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

Does City Bay Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 80 per vehicle applies.

Where is City Bay Hotel located?

Located in Hon Gai, this hotel is within a 10-minute walk of Long Tien Pagoda and Halong Bay Marina. Nha Tho Hon Gai Temple and Poem Mountain are also within 10 minutes.

City Bay Hotel Reviews, Deals & Photos 2025

6/10 Okay

Jian Kai

Nov 14, 2019

Liked: Staff & service, room comfort

Near to Vincom Centre and market

Average hotel. Nothing much to complaint except a moldy smell in the room due to the room being empty for a while. Near to Vincom Centre and wet market is a plus.

Stayed 1 night in Nov 2019

8/10 Good

JONGGU, HALONG

Jun 26, 2019

Liked: Cleanliness, amenities

한산하고 사람이 적어서 좋았습니다. 특별한 점은 없었으나 방이 깨끗하다는 느낌이 들어서 기분이 좋았습니다.

Stayed 1 night in Nov 2016

8/10 Good

Verified traveler

Jun 7, 2019

Liked: Cleanliness, staff & service

設備は標準的かとは思いますが、スタッフの方の対応が素晴らしいです。英語もあまり得意でない私たちのために、フロントの方は一生懸命にいろんなことを説明してくれましたし、設備の不備や、使い方がわからないときはすぐに来て対応してくれました。掃除もとても丁寧でした。一点気になるのは、歯ブラシセットやタオルは無料のものと有料のものが両方置いてあり、ちょっと邪魔だなぁと思いました。また、有料のコーヒーセットやカップ麺、お菓子などもおいてあるのでちょっと邪魔でした。とはいえ、ハロン湾ツアーやハノイへの送迎手配もありましたので、便利でした。立地も地元のマーケットのすぐ隣、少し歩いたところに大型のショッピングモールがあり、スーパーやレストランもあって、とても便利でした。また、こちらに来ることがあれば利用したいと思います。

Stayed 4 nights in May 2019

10/10 Excellent

Billy

Dec 4, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay!

Good hotel, great price but a short taxi ride away from the tourist area with the bars ect.

Stayed 3 nights in Nov 2018

8/10 Good

peku, pirkanmaa

Apr 9, 2018

Liked: Cleanliness, staff & service, room comfort

Harrastan kalastusta,kala satama lähellä paljon nähtävää minulle mukavia ihmisiä,iuoretori lähell,myös paikaallinen marketti,rauhallinen ympäristö.Alue hiljenee klo 19,ja herää klo 02 uuteen päivään

Stayed 4 nights in Mar 2018

10/10 Excellent

Mauro, caorle

Dec 3, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Halong City hotel City Bay

Ottima posizione vicino Market centro commerciale Baia di halong, Sun Wheel ecc. Pulito Staff accogliente sicuro. Consigliato

Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveler

Aug 8, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dårlig oplevelse hele vejen igennem

Stayed 1 night in Aug 2017

10/10 Excellent

Amadeus

Jun 29, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Fick en uppgradering utan att behöva betala någonting! Jättetrevliga och fick t.om. En lite present när vi checkade ut. Definitivt att rekommendera!!

Stayed 1 night in Jun 2017

4/10 Poor

Andy, Hanoi

Nov 28, 2016

Disliked: Property conditions & facilities, room comfort

部屋の清潔度は普通だがシャワーの温水が

泊まった部屋のシャワーが水しか出ず、その日はとても寒かったのでとても大変でした。その他の設備は最低限に備えられており、フリーwi-fiも設置されていました。ただ、フロントの方は英語が全く通じませんでした。

10/10 Excellent

Theresa, Essex

Jun 26, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Good clean hotel

Very clean spacious room in a quiet but central location. Hotel owners very considerate and very helpful. Would recommend.

8/10 Good

Pekka

Apr 19, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Nov 23, 2015

Liked: Cleanliness

Helt okej men inte mer

Vi stannade tre nätter och är överlag nöjda, minus är att personalen inte kan många ord engelska, vilket kan ställa till det en del.

8/10 Good

Linda , Norway

Nov 17, 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Nice hotel, but the personel did not speak English

Good hotel room, everything was exellent. Comfort was very good, as well as the hotel facilities. However, the personal in the reception did not speak English at all. Also- since we had a room with a window - it would be better if we didn't look right into the neighbors house. There was also always an bad smell in the room.

6/10 Okay

Verified traveler

Oct 27, 2015

Liked: Staff & service

Disliked: Cleanliness, room comfort

Affordable with basic amenities

This room was affordable with basic amenities. Good for a short stay while traveling through Halong Bay.

8/10 Good

Johanna

Aug 29, 2015

Liked: Cleanliness, property conditions & facilities, room comfort

quality hotel

hotel is clean, big rooms and very comfortable.

8/10 Good

James, UK

Aug 16, 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel located 20 mins from Halong Bay Harbour

Stayed here for 1 night and was pleasantly surprised. I stayed in the 3* City Bay Palace not the 2* city bay (both part of the same company and within a stones throw of eachother). Room was very modern with nice bathroom, air con, double bed that was actually comfortable and a Tv that allowed me to watch the sport at 3 in the morning (with the english time difference) without having to leave the hotel! My only qualms would be that the staff do not speak very good english at all which is surprising for a hotel that seems quite classy and also the hotel restaurant food wasnt great so would reccomend going out to eat. Other than that it was very nice. Just make sure its the City Bay Palace and NOT the City Bay Hotel as i understand it is considerably inferior(through other reviews not personal experience).

6/10 Okay

kin tsiang

Aug 14, 2015

4/10 Poor

Alicia, Sevilla

Aug 10, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

De perdidos al rio

Nos anularon la reserva x el morro, ya que como no fuimos la primera noche x motivos de itinerarios va y anulan la segunda x el morro sin decirnos nada y sin avisar (pero eso si nos la cobran del tirón los dos días), con lo cual llegamos y no teníamos habitación, gracias a dios, que tienen al lado un hotel de la misma compañía y con mejores condiciones que el que habíamos reservado y x hay nos pudimos escapar, pero el servicio cortito con sifón. Vamos unos caraduras...

8/10 Good

Verified traveler

May 29, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice quaint

It was easy access to reach the cruises at ha long bay

8/10 Good

Lindsey, Sherwood Park

Feb 21, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Bay City

Unfortunately I was sick the entire time I stayed here so I was confined to my room, luckily the bed was very comfortable, and the room itself was beautiful. The location was good, and there were lots of shops around for me to buy medicine and juice and such, but I had no view out my window other than a concrete waterfall. Because I was sick, I ate in the hotel a lot and the food selection was poor, room service was terrible, I had to walk down to the restaurant to order as no one was answering the phone. Food service was fast, but the food just ok.

4/10 Poor

SERGE, STRASBOURG

Dec 3, 2014

Disliked: Property conditions & facilities, room comfort

Mauvaise surprise a l arrivee a l 'hotel

Hotel complet a notre arrive suite a une confusion entre l hotel City bay palace et City Bay. La reservation a ete faite pour un hotel 3 etoiles qui au final était pour un 2 etoiles et qui et qui était complet. La receptionniste semblait être au courant car a l arrivee on a eu le choix de renoncer a la reservation ou d'acceper une chambre dans un autre hotel a cote du local des femmes de menage sans fenêtre. A 20H on ne pouvait qu'accepter la proposition, au final réveil par le bruit des 6 h du matin.

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