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"The property is modern and will maintained, the gym was well equipped with latest apparatus including Bluetooth connectivity. The self serve breakfast was also good. The staff were very helpful and friendly and the hotel is perfectly located for exploring central Manchester and only a stones throw from Victoria Station. Unfortunately the in room tea and coffee wasn't replenished."

"It was adequate, bit dated."

"Very dated paid a very high rate for the hotel, expected a better quality of hotel for this price point. Room was dusty and I had to take antihistamines because of how dusty it was. Cobwebs on the ceiling, bathroom was dated the hot water tap was so hot it burt my hands. A very bad experience and no acknowledgment of my email to complain"

"No hot water in the bathroom taps during my stay. Managed to have shower 2nd morning, but completely cold water last morning. Had to do a strip wash in cold water. Very poor experience I reported it, and was offered a shower elsewhere, but i needed to get to work."

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"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "

"I complained about the poor condition of the room provided for my stay and the unacceptable service received from the management staff the following morning. Upon entering the room, we were met with a strong smell of cigarettes. Furthermore, the wardrobe smelled strongly of urine, making it unusable. The room was unbearably hot, and it was evident this was a known issue as a fan had been left running prior to our arrival. The air conditioning unit was not functional, which resulted in almost no sleep. I also booked the hotel as it showed the hotel had a pool, of which we were informed this was closed around covid, I would assume this is a bit of false advertising. Due to a late arrival and a scheduled event, I was unable to report these issues immediately. I reported them to the manager on duty in the morning. The manager’s handling of this complaint was unprofessional. She was rude, interrupted me while I was speaking, and attended to other matters simultaneously. Furthermore, when arranging an alternative room, she was told over the radio that the "upgraded" room also "stunk of smoke," confirming a wider issue with room cleanliness. The manager offered a choice: accept a free upgrade but waive the right to complain, pay for an upgrade and complain or leave and try and claim the whole stay back. This is not an acceptable way to handle customer issues. I complained via the website and the email address provided, NO RESPONSE! "