Guacán Vacations from ￥261,357

Everything was really good

The room had a very nice view and was clean. Internet was not good in the room and I had to use my cellular data the all time. The shower trims and silicone joint were old and breaking down while you take a shower, nothing terrible but not a 5 star hotel standard. The staff was very nice and helpful. Side note: we arrived early after an overnight flight and they told us our room was available… but we had to pay 200$ if we want to get it a but earlier. I understand there are corporate policies, but it is not good business practice in my opinion. Marriott would have gave us the room a few hours early just to be welcoming. No one was using the room! Maybe I will stay with Marriott next time. When you book 5 star hotel you expect the little attentions we did not get at this hotel.

The rooms here are large and wonderful but the staff are what made my trip here so fantastic.

Employees were nice polite helpful… quite and central .. it was a good experience

Nuestra familia lenagrada mucho quedarse en este hotel, no solo por la ubicacion, sus amenities, la limpieza y el personal hacen que cada vez que nos quedemos queramos regresar