2/10 (非常に不満)
Dawn
カップルで旅行, 家族旅行
2025 年 9 月 10 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I reserved two rooms for two nights because of the pictures that were shown on the website which are absolutely not this hotel it showed a beautiful lobby with couches not true you don't even walk in the lobby pay for your room through a window there is absolutely no continental breakfast not even coffee was available. It showed a gorgeous pool not there it's a dirt hole. There was garbages overflowing everywhere bugs all over cockroaches in the rooms in the beds deporable hotel. When I first got the keys for the rooms they were upstairs is stated there was elevators available no such thing nasty upstairs and the first room we come up to the door open being used by the workers has their tools plugged in the outlet and using the restrooms no tissue in it and the workers are right outside the rooms spray painting right where the rooms are that they rented us. They were supposed to be microwave refrigerator for us to use including Wi-Fi and Wi-Fi only worked when you was in the lobby area and the microwave was in one room disgusting with and no fridge and the other room had the refrigerator that was disgusting iced over couldn't be used. There was absolutely nothing at the place that resembled any of the pictures on your website it's false advertising and this should never happen to anyone. I had the rooms reserved and was unable to cancel had to stay because I had to drive for 11hours from Illinois to Mississippi for a funeral. I need to be reimbursed, I have photos and videos
Dawn
2025 年 8 月に 2 泊滞在
