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「The steps were very steep and when we enquired about the lift we’re told it was “broke”. We had to constantly go up and down these steps several times each day which was tedious. The room was very dark and dim even with all of the lights on. The sealant to the shower partition was peeling off. Despite the room being called Lake View King there was no lake view. When booking we upgraded to this room for the view so fully expected to have a view of the lake. The bath was dirty so despite bringing...

「Staff were great, friendly and helpful. Room was lovely. Unfortunately the pool / spa area is grubby. From a long time of not being cleaned properly. The rest of the hotel was kept nice and clean.」

「Everything about this property was perfect. Lovely clean room with modern power shower beautifully tiled. Lots of little extras such as luxury soap, shower gel, body lotion. Plenty of tea and coffee sachets and a small bottle of milk each day, not to mention the little chocolates and hot chocolate and biscuits. A small fridge with ice box in the room and of course a kettle. They just enjoyed adding those extra touches which make all the difference. The outdoor pool and sunbeds were perfect...