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" ⸻ Booked this hotel based on its 4-star rating and appealing photos, but unfortunately, the reality didn’t match expectations. Upon arrival, it felt more like a 2-star—maybe a 3-star at best. The property is very dated and lacks basic amenities. Housekeeping provides only two very small bars of soap (about the size of a quarter), which is clearly insufficient for a family of four staying five nights—you constantly have to ask for more. There was no room service available during our stay, as we were told via text that they were fully booked. Hot water was inconsistent, and when we brought it up, we were told it happens when too many guests are showering at the same time. The pool was frequently closed for maintenance, which was disappointing. Breakfast service was slow, and at one point they even ran out of plates. To top it off, the hotel bar closes at 9 PM, which is quite early for a property advertised at this level. There are many other issues I could mention, but overall, this stay was very disappointing. I would not recommend staying here—save your money."

"I did not have a pet. But I like staying here."

"This hotel was clean and had decent AC. The exterior noise was extreme. I was in a good comfortable bed with no sleep due to extreme exterior noise. The room had no power either. For real, no power. I was so tired after skiing i just put up with it."

"Room was clean, bed was comfortable, bathroom has vintage feel but still nice...really good water pressure in shower"

"Fabulous hotel. Hot tub was not in operation , sadly "

"When the heater broke we were given a new room immediately. The staff was very helpful."

"Great location "

"We were very pleasantly surprised at how lovely our stay was. The staff were friendly and abundant, always trying to be helpful. Seriously, everyone was so nice! There was one young staffer, who was pretty stern with the rule of putting in your room service order the night before strictly before 9 PM, as we tried to put our order in it 9:04 PM and it was too late. So just be sure that you put your order in the night before on time! We were still able to call in our order in the morning and it came just fine. We also had breakfast at the Grandview restaurant and our server Casey was exceptionally kind and attentive. He tried to help us figure out a couple of Vegan options as well. The views were wonderful, and the rooms were so nice in the lodge. We liked hooking up the Bluetooth to the bathroom mirror, the delicious nespresso, coffee, light up closet, warm fireplace, hot tub, which was indoors, but the glass doors were wide open which made you almost feel like you were outside. This is a great place! The staff are all truly wonderful!"