"I stopped at the Baymont in Rawlins Wyoming as I was travelling home. The front desk staff were extremely helpful and kind. I requested a ground floor unit, however, none were available, so one of the staff assisted me with getting my items to my room. She took my dinner order and waited for me to finish dinner then carried the heaviest item to my room. The room was very clean and well presented. The only complaint I have is the bed was TOO soft. Hotels, in general, need to put firmer mattresses in their rooms, not just they Baymont. The pillows were the perfect firmness, the chairs were comfortable as well.
The staff was not as helpful in the morning. I had to lug my heavy object out to my vehicle myself. It is an oxygen concentrator I need for sleeping and is very heavy for an old woman.
The front desk is part of the diner which is very unique. Having such a set up allows guests to order food to either eat in the diner or take to their rooms while doing their check in."
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