6/10 (普通)
Tamara
家族旅行
2025 年 9 月 29 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Front desk staff on Sept 28th was rude and condescending. Implied that I did not pay to upgrade my room. When I needed to extend my stay the day before, I was willing to downgrade to a different room and move to pay a lower fee, the employee at the time (on the 27th) was very accommodating and suggested I could just stay in the room, which was accepted and appreciated. The staff that was rude implied that she needed to have a conversation with that employee….as to indicate that she would be in trouble. A customer should not feel as though they have done something wrong or that they may have gotten someone in trouble for something they didn’t request.
Tamara
2025 年 9 月に 1 泊滞在