Grand Estates Vacations from ￥328,603

Staff was very informative. Issue with elevator and ac but not resolved. Miguel(maintenance) was great.

We stayed here over Father’s Day weekend, and had reserved a room well in advance. This was a Mother’s Day getaway for my mom. They put us in a room where the AC was broken. When we arrived the room was at 81 degrees, but at night reached 86. We called down to see if another room was available, only to be told they were at full capacity. Whoever was at the front desk while not impolite, seemed annoyed by our call rather than helpful. They also acknowledged that people previously had complained about the AC, yet they still booked the room. We asked for a fan, which they did provide, but it just circulated hot air around the room. We then asked for a refund, and they offered 20% off a room rate of almost $500 per night. We have stayed in many hotels in downtown Denver for weekend getaways and this was by far the worst. The room was small, and the staff while pleasant, did not seemed very concerned at all. We were able to get a refund, but only after leaving a message for the hotel manager. Honestly try the Four Seasons, Union Station, The Oxford, all which have far superior rooms and service. The location of this hotel is great for the theater, and we did enjoy the restaurant on site, but the weekend was just miserable to be honest - we have had better rest and service at the La Quinta off Colorado Boulevard and that’s saying something!

Quiet just did not expect parking not being included.

Very nice, clean room. Everything was in working order. Microwave, mini fridge, coffee maker and toiletries. Staff was very friendly. Had a restaurant, coffee shop and a small place to purchase snacks or drinks in lobby. Located within walking distance of shops and restaurants downtown.

The check in staff was truly exceptional! Very very professional and helpful and looking put together and sounded like they knew what they were doing giving me great confidence. Highly recommend.