グランド カサブランカ行き格安旅行を検索

Marwan, the night receptionist, was an absolute star! He was incredibly friendly, kind, and helpful throughout my stay. Nothing was ever too much trouble, and his warm attitude really made a difference. A genuinely great chap and a credit to the hotel!

The stay itself was acceptable, but the experience after checkout has been extremely disappointing. I was charged a mandatory local tax at the front desk and have been requesting a proper receipt for business purposes. I contacted the hotel multiple times, and on several phone calls I was told that the receipt would be sent. However, it never arrived. Eventually, my calls stopped going through altogether, and it appears my number may have been blocked. This is a very basic and reasonable request, and the lack of follow-through and communication is completely unprofessional. I would strongly advise against staying here if you require reliable customer support or proper documentation.