Goto Vacations from ￥58,474

This is an amazing. Way exceed my expectation and the service is great. The staff is also very helpful and go extra steps to help.

Check in process was confusing with the tablet. No real person to check you in. There was a fee of 500 yen per person which we did not know about. The elevator had a very bad odor. Limited amenities inside the room, only provided towels and toothbrush. No umbrellas provided. The room also had a very bad odor. Bed was hard and uncomfortable. Overall ok stay.

The hotel was lovely with spacious guest rooms with lots of luxurious details. The room lacked practical facilities like a place to put your clothes or suitcases which meant it looked cluttered all the time. The front desk staff were pleasant when they were there but seldom were able to be helpful. We were told that none of the restaurants on the property were open despite their posted hours, there was no option to send out laundry and even that there were no umbrellas available to borrow during a downpour. It was comical after a while! All in all, too much focus on luxury and not enough on the daily details.

Beautiful room. Great onsen. Good value and location.